Technical Content Writer

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Shopify's Content team is looking for an experienced SaaS content writer and editor with B2B marketing experience to produce material like product brochures, implementation guides, and benchmarking/research reports.  In this role, you’ll manage the writing, editing, and overall production workflow of our technical and research content for our enterprise audience.

Want to learn more? Here are a few details around what it takes to be successful in this role:

Your day-to-day:

• Write and edit first-rate technical content. The essential skill of any technical communicator is to disambiguate. Alongside your ability to distill complex topics and explain them clearly, you’re eager and able to interview subject matter experts and analysts to extract as much information as you need to ensure your content is accurate and thorough. 
• Work closely with product and sales. This role requires you to have a deep understanding of Shopify’s enterprise product and roadmap, our enterprise buyers, and their challenges and needs. You’ll work closely with product marketing and sales in order to create the right product content at every stage of the buyer journey. 
• Troubleshoot and problem-solve. Technical content for a C-suite audience is high- stakes. Because of this, content will go through several reviews and iterations before it’s ready for public consumption. The right person can get buy-in and alignment from senior leadership, establish (and enforce) a clear review process, and manage stakeholder expectations to move the project along in a timely manner. 
• Drive real, measurable business results. You’re comfortable working on a marketing team that’s inspired by insight but guided by data. You use research and audience insight to develop content plans, and you’ll be right at home proving you are adding high-quality leads to our pipeline.  
• Set the standard. The right person won’t just meet our current standards for quality; they’ll raise us to new heights. It’s an exciting time to help grow Shopify’s enterprise content program, and we need people who have a deep understanding of the SaaS space and are motivated to define and continually evolve what “great technical content” means for our team. 

• You have first-class writing and editing talent, and a knack for distilling complex subjects and explaining them clearly  
• You have extensive B2B marketing experience working in the SaaS space and writing for a technical audience (ideally, in the C-suite) 
• You have a strong facility with technology and you genuinely enjoy learning about complicated systems 
• You have a strong grasp of research fundamentals and are able to analyze and organize data, and apply strategic thought to create compelling research reports 
• You’re able to interact well with subject matter experts, especially engineers and developers, and have strong interviewing skills 
• You can speak confidently about past successes developing technical content that helped users adopt a software  
• You work in the service of your readers; this is an idea you take very seriously. That means you can easily see yourself becoming obsessed with figuring out where enterprise commerce is headed on behalf of our audience  
• You love digging into the data—whether it’s research for a report or data about how your content is performing, you’re not shy around numbers 
• You have a demonstrated track record of as a technical writer with 5+ years of experience with technical or research writing 
• You’re able to show your ideas graphically or work with designers using visual prompts to convey technical concepts 
• Technical background (IT/development/engineering background) is a bonus 

IMPORTANT: Please send links to three pieces of technical content that you've worked on (as a writer or editor) that you're proud of. In your description, please describe the role you played in each and explain how you measured success for each project.  (Examples include: product brochures, user guides/manuals, implementation or migration guides, requirements specifications etc.). Applications submitted without the above will not be considered. 

This job posting will close on March 17, 2023 at 12:00pm EST or when we receive enough qualified applicants.