Tech & Product Operations Manager (x/f/m)

Tech & Product Operations Manager (x/f/m)

WHO WE ARE  

Founded in 2013, Doctolib is the fastest growing and leading e-health service in Europe.For healthcare professionals

We provide healthcare professionals with a software solution with a full range of services to help improve the efficiency of their operations, provide their patients with a more seamless experience, attract new patients, and collaborate with other practitioners.

For patients

We provide patients with a more transparent access to healthcare and a full suite of online services to manage their health: from finding nearby healthcare professionals, to booking/managing appointments 24/7 online, having remote medical consultations via video and receiving a digital prescription in their online account.

Key figures

• We partner with 135,000 healthcare professionals and 2500 healthcare facilities including some of the largest hospitals in France and Germany;
• 50+ million patients visit our platform every month;
• We plan to hire 2,000 Doctolibers in the coming years to transform the healthcare sector.

JOB DESCRIPTION

Your role: 

As a Tech & Product Operations Manager, your mission will be to ensure that all people working at the tech part of a SaaS company (like developers and product managers) in Europe want to join Doctolib.

By working alongside our Tech & Product teams, you will be able to influence issues that need attention. You will both work behind the scenes to solve problems and misalignments, and lead global transversal initiatives, interacting with your stakeholders.

You report to the Tech & Product People Manager and will interact with team members such as Developers, Product Managers, Design, Data, Product Marketing as well as with stakeholders from our people departments.

This is your opportunity to make a great impact in a fast-growing company that already has 5 tech centers - in Paris, Nantes, Niort, Berlin and Milan - and which is quickly expanding across France, Germany, Italy and soon other countries.

Your core missions :

As part of the Tech & Product Operations team, you will support our Tech & Product team along the employee lifecycle:

• Build and run the fundamentals of our development framework to ensure career paths for people manager and individual contributors

• Build, update and run career paths and job profiles including the different competencies and levels
• Deliver the best possible onboarding experience & kick start the learning journey of our new joiners to support them bringing positive impact to their teams
• Own the onboarding, provide the right training plan and learning content for the next generation of Tech & Product team members
• Grow the Tech & Product team’s talent and drive engagement by fostering learning
• Develop the training offering for the Tech & Product team to ensure their development and internal diffusion of Doctolib’s Tech & Product team culture

PREVIOUS EXPERIENCE & FIT

Doctolib’s team is the right fit for you if:

• You have a can-do attitude and collaborative, extra-mile and positive mindset
• You are eager to learn and gain responsibility in a fast-paced environment
• You have a strong analytical and problem-solving skills
• You have strong interpersonal and communication skills
• You are used to working in an international environment and able to think global / act local
• You are fluent in English. Native speaker in French, German or Italian is a plus
• You recognize yourself in our SCALES values (Serve, Care, Act, Learn, Enjoy, Structure)

Previous experience:

• You have at least 3 years of experience in a larger tech SaaS company with an agile organization or in a strategy consulting company
• You have a Bachelor or Master degree in business or engineering

HIRING PROCESS

Recruitment process:

1. First call with Talent Hiring Manager
2. Video call with your Team Manager
3. Case study interview with Team Manager and Leadership

Position detail:

• Location: Position based in Berlin or Paris
• Start date: As soon as possible
• Package: Highly attractive salary (fix and bonus)