Staff User Researcher
Professional development opportunitiesCompany-wide events and team-building activitiesDiversity, Equity, and Inclusion
Articulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading software and services make it simple for enterprises and SMBs to design, deliver, and analyze online training that’s engaging and effective.
As a Staff User Researcher, you’ll play a critical role in shaping our product vision through insight-driven strategy. You’ll lead foundational and generative research across complex problem spaces and drive clarity in high-stakes product decisions. You’ll also act as a leader and mentor within the Research team, influencing not just what we learn, but how we learn, and how we make research operational and impactful across the company.
You’ll collaborate deeply with product designers, PMs, engineers, data scientists, and stakeholders to create experiences that are thoughtful, inclusive, and grounded in real human needs. Your work will inform not only features and functionality but also strategic direction and long-term product thinking.
What You'll Do
- Overall Impact
- You are trusted to lead research in areas that are ambiguous, risky, or critical to product success. Your proactive impact spans beyond individual studies to shaping how product teams think, plan, and make decisions.
- Define and drive research strategy for a key strategic vertical, aligning insight work to customer problems and outcomes inline with our business strategy. Influence how tripods (Product, Design, and Engineering) operate by embedding evidence and usability into discovery, delivery, and iteration.
- Operationalize research practices and mentor others across the org on research-informed decision-making and human-centered innovation
- Raise the visibility bar across the company on how we understand customers and their evolving pain points
- Act as a multiplier: operating with little guidance to enable better, faster decisions across the product lifecycle, and championing a qualitative and quantitative approach.
- You are seen as a trusted strategic partner and influence investment decisions and long-term planning.
- Your work leads to measurable improvements in product-market fit, user satisfaction, and adoption. Provide insight that drives measurable revenue growth and enables teams to deliver with clarity and confidence against our product visionAnticipates systemic challenges and proactively aligns research with evolving business models, resource limitations, and competitive pressures.
- Research Leadership & Strategic Insight
- Drive generative and foundational research efforts that shape product vision and inform early-stage betsDevelop and socialize long-range research roadmaps that anticipate business evolution and customer trajectory, in partnership with product, design, and engineering leadsProactively identify gaps in understanding and design studies that go beyond validation toward discovery, driving long-range insight strategies.
- Translate ambiguous business problems into clear research questions and methodologiesLeverage mixed methods to triangulate insights, from in-depth qualitative to survey-based quant or usage analytics
- Research Execution
- Own and execute research prioritization, high-quality research studies independently or in collaboration with others, and sequencing in order to ensure alignment with business rhythms, engineering constraints, and product delivery timelines
- Synthesize findings into clear, persuasive narratives that influence decision-making at multiple levels
- Creates scalable frameworks and repeatable mechanisms (e.g., journey maps, templates, ops integrations) that elevate team understanding and increase throughput and decision velocity.
- Balance speed and rigor — knowing when to go deep, and when to move fast
- Collaboration
- Act as a strategic thought partner to design, product, and engineering leadership
- Models continuous growth through active learning and industry engagement (talks, publications, communities); develops others and helps advance standards across the field.
- Drive and influence prioritization through insight-backed framing of customer problems and opportunitiesFacilitate workshops and co-creation sessions to align teams on research findings and implicationsPartner with data science, support, and analytics teams to paint a holistic view of the user experience
- Team Citizenship
- Mentor junior and mid-level researchers; provide feedback, support, and strategic guidanceContribute to the evolution of our research ops, tooling, and education effortsBe a multiplier for both researchers and non-researchers by coaching cross-functional partners (including tripods) to integrate research fluency and evidence-guided decision-making into their daily practice.
- Contribute to hiring, onboarding, and team culture-building efforts
What You Should Have
- Expert and sought-out authority in human-centered strategy; translates market, customer, and technology shifts into actionable research direction.
- Bachelor’s or Master’s degree in HCI, Psychology, Human Factors, Sociology, or related field12+ years of experience in UX research, with a proven track record of driving strategic impact in complex product spaces
- Familiarity with tools such as UserTesting, User Interviews, Maze, Qualtrics, or Looker
- Expert in qualitative and quantitative research methods, and when/how to apply them
- Strong communicator with the ability to distill complexity and advocate for users with clarity and confidence
- Experience working in SaaS or tech-focused environments with agile product teams
- Deeply collaborative and comfortable in cross-functional decision-making environments
- Strategic mindset with an ability to connect the dots between insights, opportunity, and outcomes
- Resilient, thoughtful, and highly self-motivated
Nice To Haves
- Experience mentoring researchers or building research functions
- Background working with AI-driven or complex system products
- Familiarity with research ops practices and tools
About us
Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.
Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.
Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected].
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Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- What's the salary range for the Staff User Researcher position?The suggested salary for this job is $163,900 - $245,900
- Is telecommuting possible for this job?No, telecommuting is not possible for this job
