Staff Marketing Content Designer (Remote, Americas)

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

As a Staff Marketing Content Designer, you’re comfortable working in a cross-functional and fast-paced environment. You thrive in change and can navigate ambiguity in order to move our vision and mission forward. You believe that content design is as much about behavior and emotion, as it is about acquisition and engagement. You can take complex ideas and translate them into effective and cohesive creative messaging leveraged across multiple mediums and channels. And you are a lifelong learner, understanding the value of user feedback and performance metrics, to help improve your craft.

We’re looking for a marketing-focused content designer to plan and create content to support product marketing and contribute to our team's skills and growth. This position requires a deep understanding of the role language plays in the product marketing and as a core contributor to executional strategies that exceed expectations.

• Create and iterate on the experiences that make up the core journeys of our buyer, merchants and potential merchants
• Work with creative team to craft campaigns of varying sizes across multiple channels, understanding and leveraging their nuances to ensure the right message for the right person at the right time 
• Write new product and feature landing pages in collaboration with product marketing managers, designers, and developers
• Run A/B tests on existing content to explore how voice, tone, and vocabulary can affect conversion on a large scale
• Work with our email marketing team to build and improve life-cycle emails and drip campaigns
• Act like an owner who cares deeply about the final output as much as the content involved
• Be a teacher, advocating for the importance of content across the company, and empowering everyone at Shopify to write their own great content through training, learning resources, and support
• Multi-task across simultaneous projects and deadlines, collaborating with appropriate team members

• Experience working across multiple audiences, adapting and evolving brand tone of voice, leading the development and execution of brand narratives with a clear and consistent tone of voice
• Demonstrated ability to create high-quality content that improves customer acquisition and user experience
• Direct experience collaborating with a team throughout the project lifecycle
• Strong grasp of the connection of your craft to business outcomes including growth, strategy, and structure
• Experience demonstrates a history of proactivity, organization, attention to detail, and getting things done
• Hard-working with a "no task is too small" attitude
• Critical thinker who understands the long and short-term impact of decisions to projects
• Strong problem-solving skills with the ability to thrive in a fast-paced environment 

Note: All applicants must submit a portfolio or samples of work with their application to be considered

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.