Staff Content Designer, Creative

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to thousands of employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

Moving at our pace brings a lot of change, complexity, ambiguity—and a little bit of chaos. We thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you:

• Care deeply about what you do
• Excel by seeking professional and personal hypergrowth
• Are resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get s**t done and move forward
• Work digital-first for your daily work

We’re looking for a Staff Content Designer to be a craft leader on a multi-disciplinary team responsible for building creative and effective marketing campaigns for our Merchant Services product marketing team. Our products are focused on helping new and existing Shopify merchants increase buyer reach, generate demand for their products, manage their finances, and more.

This Staff Content Designer will be responsible for shipping creative projects with cross-functional partners, contributing creative direction and strategy for product campaigns, as well as collaborating with a team of autonomous, high-performing creatives. Staff Content Designers at Shopify are focused on craft leadership on creative teams. The right candidate will thrive on change and operate on trust, leveraging the diverse perspectives of the people on their team in everything they do. We are looking for someone who is innately curious, continuously striving for improvement, and motivated to do better and make better.

We are looking for a crafter who can contribute to a highly creative team of collaborators, while always having a business-first mindset about creative work. This crafter should have a track record of delivering dynamic, effective, and creative work.  

Responsibilities:

• Develop and create content for marketing channels, including social media, email campaigns, and landing pages.
• Leverage strategic insights to plan projects that align to audience goals as well as business needs.
• Coordinate with marketing teams to execute campaigns, set timelines, and analyze performance.
• Contribute to a creative content craft for the Demand product line.
• Collaborate with multidisciplinary creatives, while contributing to an inclusive and productive team culture.
• Mentor by sharing your knowledge and expertise with junior content designers and supporting a culture of innovation and learning.
• Collaborate with cross-functional partners to ensure your projects are coordinated and aligned with Shopify's overall goals and messaging.
• Advocate for great creative work as well as the needs of the team with senior leadership.
• Act as a design leader by mentoring junior content designers, establishing design excellence, and advocating for better design practices.
• Ensure that your project team ships exceptionally high quality creative on all projects.
• Manage timelines, project statuses, and team resources to ensure quality work is shipped on time.

• Extensive experience as a creative contributor, with a portfolio that showcases highly-impactful work. 
• Past experience contributing to a multidisciplinary team, including design and content.
• The technical experience to understand strategic details marketing and product UX with product designers and product managers.
• Passionate about creative storytelling with a solid understanding of marketing principles, and business strategy.
• Proven experience marketing a product through both audience-first storytelling, as well as lower funnel conversion tactics. 
• Knowledge and familiarity with a data-informed approach to design, you’ve used tools and resources needed to measure success of design decisions (A/B testing tools, Google Analytics, etc.).
• The ability to prioritize simultaneous project requests from various teams in a fast-paced environment.

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. We're looking forward to learning more about you and your interest in joining the team.