Instacart logo
Instacart

Senior UX Researcher (L5)

Full-timeUX Researcher$140,500 - $223,250*
Remote US
Asynchronous work
When applying, please mention you found this role on WeLoveProduct - it helps Instacart track where great candidates come from 🙌

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role

We’re seeking a Senior UX Researcher to join the team to refine machine-learning powered products on the Online Grocery team. In this role, you will be deeply involved in every aspect of the research process, from design to execution and analysis. The Online Grocery team is focused on building and growing the best online grocery experience.



About the Team

The Instacart Research team is dedicated to understanding the future of online grocery shopping and how current behaviors and needs may be rapidly evolving. We generate insights that drive product strategy and innovation. We are a collaborative and tight-knit team, and we partner with product, design, data science, and engineering to help build products that solve real problems for people and support Instacart’s mission.



About the Job

  • Conduct qualitative and quantitative research to understand user needs, pain points, and expectations around ML-powered features.
  • Design studies to evaluate the usability and effectiveness of ML outputs (e.g., recommendations, predictions, or generated content).
  • Translate research insights into principles and guidelines for training and evaluation data to help train models. 
  • Establish feedback loops for continuous improvement of ML models based on user insights.
  • Collaborate with data science and other functions on experiments to validate changes and measure impact.
  • Work with designers to create interfaces that explain and visualize ML outputs in a way users can understand and trust.
  • Synthesize findings into actionable insights that propel product development.



Minimum Qualifications

  • At least 5 years of professional experience in UX research
  • Expertise in qualitative and quantitative research methods, including usability testing, interviews, surveys, and data analysis.
  • Experience designing for ML-powered products with millions of active users, such as recommendation systems or chatbots.
  • Knowledge of ethical AI principles and practices. 
  • Excellent communication skills, with the ability to translate research findings into actionable insights for technical and non-technical audiences.
  • Can speak to experience managing multiple simultaneous projects
  • Bachelor’s or Master’s degree in Psychology, Cognitive Science, HCI, Statistics, Data Science, Anthropology, or a related field.



Preferred Qualifications

  • Masters or PhD in psychology, cognitive science, HCI, Statistics, Data Science, Anthropology, or a related field

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$167,000$185,000 USD
WA
$160,000$178,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$153,000$170,000 USD
All other states
$139,000$154,000 USD
Questions & answers for this job
  • What is the type of contract for this job?
    The contract for this job is a Full-time contract
  • What's the salary range for the Senior UX Researcher (L5) position?
    The suggested salary for this job is $140,500 - $223,250*
  • Is telecommuting possible for this job?
    Yes, telecommuting is possible for this job
About Instacart
Order same-day delivery or pickup from more than 300 retailers and grocers. Download the Instacart app or start shopping online now with Instacart to get groceries, alcohol, home essentials, and more delivered to you <b>in as fast as 1 hour</b> or sele...
Website
Industry
Delivery Service, E-Commerce
Founded
2012
Size
1K-5K employees

Similar jobs
ElevenLabs logo
QA Testing & UX Research
ElevenLabsFull-time
$225,000 - $271,000* (est.)
4 days ago
1-10 employees
Tuition reimbursement
Intercom logo
Senior Product Researcher (12 month FTC)
IntercomFull-time
£80,828 - £109,878* (est.)
Apps
CRM
1K-5K employees
Health insurance
Paid time off
Flexible work schedule
Home office stipend
Remote work options
Parental leave
Artificial Intelligence
Assistive Technology
251-1000 employees
Paid time off
Tuition reimbursement
Parental leave
Learning and development budget

Be the first to apply to your next dream role

Get new Product & Design jobs offers in your mailbox every week

Blink logo
GenAI UX Researcher
BlinkFreelance
$150,000 - $180,000
Enterprise Software
Mobile Apps
51-250 employees
Home office stipend
51-250 employees
Employee discount programs
Mental health wellbeing support
Coursera logo
Staff Product Researcher
CourseraFull-time
$146,000 - $230,000
2 weeks ago
E-Learning
EdTech
1K-5K employees
Home office stipend
B-Corp