We are looking for an experienced Senior UX Researcher to join Square's growing Appointments and Conversations team. We know we can only build remarkable products if we have empathy for our customers' lives first and that's where you'll come in. You'll help connect Square with the sellers we serve, learning from their unique stories and challenges as small business owners to ensure our products are relevant, useful and delightful.
Today, messaging has become a key pillar of omni-channel commerce. The Conversations team at Square enables streamlined communication between buyers and sellers through Square Messages - a hub from which they can text, email, and transact with buyers, all within their Square account and with the support of Square Assistant. In this role, you’ll report to the UX Research Lead for Appointments & Conversations and be part of a community of researchers where you can grow in your craft.
We're aiming to build a research team that mirrors the inclusivity of our Square seller community. We encourage candidates from all different backgrounds and all over the United States and Canada - from big cities to small towns - to apply.
You'll be embedded into a collaborative team of Product Managers, Designers, and Engineers as the “voice of our sellers”, focused on creating remarkable experiences in one of our product areas. You'll guide and inspire your team by delivering research that uncovers meaningful insights. You'll know you're successful when you've influenced strategic decisions that alleviate our seller's biggest pain points. Specifically, you'll:
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
We want you to be well and thrive. Our global benefits package includes:
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
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