QA Testing & UX Research

QA Testing & UX Research

This role is remote and can be executed globally. However, to facilitate working with the product team, we prefer candidates based in GMT-5 to GMT+3.

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create Conversational AI agents for support, sales, and education.

ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.

ElevenLabs is scaling rapidly but we are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Learning & development: Annual discretionary stipend towards professional development.

• Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: We bring the entire company together at a new location every year.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

About the role

We are looking for someone to obsess over making sure the UX throughout our product is consistently excellent - from the marketing website and the first time the user signs up, to creating a 10-hour audiobook or a voice agent. You’ll spend the majority of your time testing out the core flows and checking for issues with the UX (mainly user experience but it could have been bugs we’ve introduced) and you’ll supplement this with running user interviews and watching session recordings. You will then highlight issues and propose fixes (whether copy or UX changes) to the team that owns the flow.

We are looking for someone who has a strong eye for UX with great product intuition and has a meticulous personality that lends themselves to being incredibly passionate about making sure all areas of the product are great. We want someone who would be excited and obsessed about doing this for the coming years. We are open to a variety of backgrounds including UX researchers, PMs, UX designers and frontend leaning engineers.

Requirements

• Meticulous and detail orientated to consistently test and make our product great

• Great eye for UX and UI

• Clear, concise communicator

  Bonus

• Already a passionate user of ElevenLabs

• Design ability to help propose improvements

• Likely a background in UX research, testing, product or engineering

• Have ran user interviews before

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