Senior User Researcher

We, the people. Our social interactions spark trends, shape movements, rock history, push stock values up and down. It’s about time we had a place to meet and collectively build our financial future – all of us, together.

Shares is not only a serious trading platform that opens up the stock market to everyone – with no minimum investment – it’s also a fun, hivelike social community where members engage, learn, swap knowledge and help each other make informed decisions.

Every feature inside Shares was designed to fit the way people connect today. It’s simple and straightforward to use and lets people chat, share, follow, tag and engage with groups in a seamless flow – all inside a secure real-time trading platform.

The people-driven revolution in financial markets is already well underway. We’ve just built in the social motor so that every human can join the conversation and get their fair share of the market in a way that’s safe, fun, educational and collectively inspiring. We are backed by top tier venture capital firms based in the US and Europe.

The Team

Our Design team is focused on solving problems for retail investors and crafting meaningful solutions with a high level of execution. Our work creates opportunities and challenges how social interactions blend with investing experiences. We believe diversity in perspectives and skills is key to innovate and help people be successful on stock markets.

The Role

We are looking for a Senior User Researcher based in London who will help define the future of Shares by understanding people and their relationship with investing and how social interactions supports their experiences.

You'll be part of a cross functional team and be involved in every aspect of the product development process from generative to evaluative research collaborating closely with product designers and managers.

Using your full range of methodologies (from ethnography, behavioural science, depth interviews to surveys and usability testing), you’ll be responsible for understanding people’s behaviours, motivations and needs in their cultural set up — and synthesise findings into compelling, actionable insights to help inform design decisions and drive product strategy.

The Responsibilities

• Work closely with cross functional teams to identify and prioritise research needs and initiatives
• Plan and conduct user research using a variety of methods from qualitative to quantitative and collaborate to draw out insights
• Generate actionable insights that continuously inform product teams and leadership to build roadmap that action research findings
• Understand groups of retail investors and their behaviour, proactively identify gaps in knowledge and opportunities to solve them
• Develop and innovate on our mixed-methods user research practice
• Always advocate for our users and their needs, making sure we innovate but remain user centric

Requirements

• 3+ years experience in applied product research in a consumer focused startup/company
• Bachelors, Masters, or PhD in human behaviour or Economics related fields (Behavioural Science, Computer Science, Economics, Social science etc)
• Comfortable planning, scoping, conducting, analysing and communicating
• Understanding of quantitative, behavioural analysis and statistical concepts
• Ability to work with a great degree of autonomy, comfortable prioritising across multiple teams ifneeded
• Excellent communication skills and ability to engage with stakeholders on user experience related questions

Nice-To-Have

• Understand investment/trading topics

Benefits

• Great salary ⭐️
• Flexible working (hybrid working style) 🏡
• Meaningful stock options 💸
• 29 days holiday 🍹
• Private healthcare 🩺
• Monthly Wellbeing allowance!
• More benefits to come soon!

Shares is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.