Senior Product Operations Manager - API

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel's success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

Key Responsibilities

Go-to-market:

• Work with enablement, technical operations, support, and product marketing to ensure customer-facing API-related documentation is always up to date.

• Analyse and identify root causes of questions around API to ensure relevant documentation is rectified so that the same questions can be answered via help guides.

• Incubate MVP features, initially playing a CS/Support role until those features are rolled out to the wider support team.

• A contact person for GTM teams when handling retro-compatibility challenges

Product:

• Analyse statistics and gather feedback from customers to glean actionable insights that drive our key metrics.

• Work directly with clients to build new features, review designs, specs, or MVPs with them, and incorporate that feedback into the backlog to improve customer experience.

• Contribute to high-quality requirements. Occasionally this might mean using Figma, diagramming, or wire-framing tools to communicate requirements clearly.

Requirements:

• 5+ years of experience in a product or strategy/operations role

• Experience working directly with customers in a complex B2B environment

• Ability to communicate concisely and intelligibly to internal and external stakeholders

• Strong organizational skills and ability

• Knowledge of APIs with the ability to read and interpret API documentation

• Some analytical and query skills

Not required, but a plus:

• Experience working in a fast-paced, product-driven tech company

• Domain expertise in the HR or accounting/bookkeeping space

• Product design and UX skills

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

At Deel, you’ll enjoy:

• Computer equipment applicable to your role

• Stock grant opportunities

• Additional perks and benefits based upon your employment status and country

• The ability to choose where you work whether it be your home, the beach, or a WeWork

At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.