We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role - We are seeking a Senior Product Manager to build consumer facing shopping experiences that delight Instacart’s customers and help grow our retailers’ businesses. This PM will build and optimize lower funnel surfaces like cart, checkout, and post order management, providing a best-in-class shopping and purchase experience in both the Instacart Marketplace app as well as our Storefront Pro whitelabel offering. This role requires strong data and experimentation driven decision making, cross-functional leadership, and the ability to drive complex projects across multiple teams that serve multiple customers (consumers, retailers).
About the Team - Instacart’s Shopping Experience team is responsible for core consumer-facing shopping experiences. We power the end-to-end shopping journey from a retailer’s online storefront to search and discovery to purchase and all the way through post order experience. We also own key horizontal consumer-facing features like Family Accounts, recipes, consumer health features, shopping lists, and more. We wake up thinking about delivering an exceptional consumer shopping experience for all of our consumers that rely on Instacart every month to put food on the table.
About the Job
- Act as product owner for multiple mission-critical consumer-facing shopping surfaces (e.g. cart, checkout, post order)
- Define, and lead experimentation for, data-driven hypotheses focused on improving the consumer purchase and order experience on Instacart
- Rally a large cross functional team (R&D + GTM) around solving complex consumer and retailer problems. Provide clarity on goals, roadmap, and key decisions.
- Use data and market-driven insights to identify experiences and features that sit at the intersection of making shopping on Instacart better for consumers while also driving growth for retailers.
- Maintain a long term vision and short term roadmap across a portfolio of projects spanning multiple product surfaces and strategic priorities
- Balance tradeoffs and own prioritization decisions in the face complex tradeoffs across retailer needs, consumer needs, technical constraints, and short vs. long term value
About You
Minimum Qualifications
- 5+ years of product management or similar experience
- You’ve previously held PM roles working on e-commerce products and understand the fundamentals of purchase funnels and conversion optimization
- You’re comfortable defining and testing data-driven hypotheses via consumer-facing experimentation and statistical analysisStrong leadership skills — able to lead large cross-functional efforts toward shared outcomes across R&D (design, engineering, data science), leadership, and GTM teams
- Strong execution abilities — adept at breaking down complex problems across teams and surfaces into shippable milestones, and to lead effective execution and on-time delivery
- Exceptional communication skills – ability to bring clarity to R&D, align leadership, and partner effectively with cross-functional partners via mastery of clear and influential communication in live and async environments
- Proven experience developing product strategies across multiple surfaces, time horizons, and customer needs (e.g. retailer and consumer) and aligning and garnering buy-in with teams, stakeholders, and leadership on your roadmap
Preferred Qualifications
- Mix of B2B/enterprise and consumer experience
- Prior experience working on marketplace products
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- Is telecommuting possible for this job?Yes, telecommuting is possible for this job