Senior Product Manager - Phone Services - Berlin

What we do

As a Senior Product Manager focusing on phone services, your core mission will be to enhance all peripheral services connected to the Phone Assistant. This involves the 3 key areas:

• Scaling connectivity: optimize how practices and establishments connect to the Phone Assistant via telephony setup and voice platforms.
• Improving in-product experience: refine the Phone Assistant's in-product settings, identify synergies with our existing OS features (e.g. patient messaging), and develop new customization capabilities.
• Driving Product-Led Growth: implement strategies to ensure the product's sustainability, including seamless onboarding and effective upsell mechanics.

You will be working alongside other feature teams: the ones in charge of the conversational AI part, patient messaging etc.

Working within the Doctolib Tech & Product team means contributing to the creation of innovative products and features that significantly improve the daily lives of both care teams and patients. We operate in agile feature teams, fostering strong collaboration with product, design, and business teams.

What you'll do

Your responsibilities include but are not limited to:

• Lead product strategy for the 3 key areas mentioned above.
• Coordinate with multiple teams for feature integration and patient messaging framework.
• Collaborate with cross-functional teams, including engineers, designers, and senior leadership, to develop innovative solutions that align product strategies with overall business goals.
• Conduct market research and analysis to identify customer needs, market trends, and competitive landscape.
• Drive the prioritization and roadmap planning, balancing customer needs, business objectives, and technical feasibility.
• Monitor and analyze product performance, user feedback, and market trends to identify opportunities for improvement and growth.
• Stay up-to-date with industry best practices and emerging technologies to drive innovation.
• Foster a culture of collaboration, innovation, and continuous learning within the product management team.

About our tech environment:

• Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to the country and healthcare specialty requirements. To address these challenges, we are modularizing our platform run in a distributed architecture through reusable components.
• Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.
• We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision here and learn about our first AI hackathon here!

Who you are

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

• You have experience in AI product feature development with a proven track record in conversational AI or voice-based technologies
• You have a data-driven approach to product development and decision-making
• You demonstrate a user-first mindset and can translate user needs into technical requirements
• You are fluent in English, and in German or French (for conducting user research with French-speaking healthcare professionals - B2 level is required)

Now it would be fantastic if you:

• Have knowledge of healthcare industry or medical technology
• Have experience with system integration and architecture planning

What we offer

• Company health insurance through our partner Allianz
• Minimum 28 days of paid leave
• Parent Care Program: receive one additional month of leave on top of the legal parental leave
• Free mental health and coaching services through our partner Moka.care
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
• A flexible workplace policy offering both hybrid and office-based mode
• Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy
• Reimbursement of public transportation

The interview process

• Recruiter Interview
• Hiring Manager Interview
• Live case 
• Behavioral Interview with our Product and Tech leadership team
• At least one reference check

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.

Join us in building the healthcare we all dream of!

All information provided is processed by Doctolib for application management. For data processing details, click here.

Please contact [email protected] for inquiries or to exercise your rights.