Senior Product Manager, Buyer Experience

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee whether a team member of Etsy, Reverb, or Depop you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human

What’s the role?

We are looking for a seasoned product manager to help Etsy buyers build confidence in their options, so they can commit to the perfect item.

As a Senior Product Manager on the Buyer Experience team, you will be responsible for developing a strategy and roadmap to hit ambitious goals that will make it easier than ever for buyers to shop on Etsy. As the product lead for your squad, you’ll be partnered with a designer, engineering manager, analyst, and researcher to dive deep into customer problems and build creative, data-driven solutions that set Etsy apart.

This is a full-time position reporting to the Group Product Manager and the base salary range will be 149,000 - 193,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you as part of your total rewards package at Etsy. 

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

The Buyer Experience team helps nearly 89 million customers find relevant items and evaluate Etsy's vast inventory, make confident purchase decisions, and return to Etsy more often. With billions of items offered by 7.5 million sellers, we bring value to buyers, sellers, and Etsy by balancing data, qualitative research, and experimentation with e-commerce best practices to tackle the exciting challenges posed by operating at scale.

What does the day-to-day look like?

• Craft a vision, define a roadmap, and prioritize consumer facing product features via opportunity sizing, experimentation, and continuous iteration
• Partner closely with outstanding designers, engineers, user researchers, and data scientists to identify customer problems, explore potential solutions, and test hypotheses to ultimately build products that help Etsy shoppers find just what they’re looking for
• Define OKRs and track progress against them, communicate plans and updates to cross-functional partners and leadership, and drive the execution of your roadmap to hit your team’s goals
• Own your team’s success metrics, including impact to our business and customers
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• You have experience defining consumer product strategies and roadmaps from inception to launch.
• You enjoy working in a fast-paced environment with a cross-functional team.
• You love harnessing quantitative and qualitative data to solve challenging customer problems and have experience running consumer facing A/B tests.
• You’re a great communicator, both in writing and orally. You’re also a great listener.
• You’re skilled at establishing relationships with design, engineering and other team members by developing empathy and trust and influencing without authority.
• You’re proficient in SQL/BigQuery. (preferred)

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.