Senior Product Designer- Engage

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward

NOTE: Only applicants who submit a portfolio of design work alongside application will be considered.  

About Shopify UX
If you seek a team that shares your dedication and empowers you to do the best work of your life, you’ve found us at Shopify UX. The devotion of our industry-leading team isn’t just a job; it's our unwavering passion. We sweat the details, constantly striving to deliver exceptional experiences. Empathy drives us, immersing ourselves in a deep understanding of the entrepreneurial experience, delivering solutions that make our entire ecosystem of users feel seen, celebrated, and inspired. Creative courage fuels our innovation, encouraging bold ideas and embracing experimentation. Open collaboration, feedback, and critique are valued as we push each other to continuously improve. We embrace cutting-edge tools and methods, exploring AI-based technologies; empowering our team to skill up in areas that increase their knowledge and business impact. With curiosity and innovation, we deliver extraordinary value and embrace new creative challenges. 

About the team 

The Engage team in Core is focused on helping our Merchants find the right customers and deepening the relationship they have with those customers. This role will work specifically with the team that owns our Shopify Marketing Tools,  Shopify Email, Shopify Inbox and Shopify Forms, Automations and Customer Segmentation. 

To thrive in this team, you should possess a wealth of experience in native mobile app development. Your ability to think systematically and strategically will be essential in contributing to our team's success. Additionally, you should be comfortable wearing the hat of a Product Manager when needed, effectively driving strategy and influencing cross-functional collaboration.

Responsibilities:

• Lead projects and drive team vision of complex, possibly cross-team projects, tackling ambitious problems that are poorly defined or a lack an obvious solution
• Own a series of related features, a full workflow, or a simple product up to complex features or workflows with dependencies across product lines and surfaces
• Make strategic decisions and collaborate to enable cross-functional teamwork
• Initiate collaboration with other disciplines to address critical issues and ensure alignment
• Contribute to the prioritization and estimation of work
• Contribute meaningfully to product outcomes with light supervision 
• Extend and evolve craft best practices and repeatable methods of your area of work (design systems, patterns, and processes)
• Influence the impact and quality of shipped work from your peers
• Maintain a high quality bar for your team and improve their ability to ship great experiences

• You have experience in visual design, interaction, and product design. 
• You craft beautiful designs and delightful, useful, and usable experiences
• You demonstrate a solid grasp of product strategy, business needs, domain knowledge, using a range of UX tactics to achieve exceptional user-centered product outcomes
• You are practiced at leveraging quantitative data to inform product and design decisions
• You are a valued communicator and storyteller, helping your team and stakeholders grasp the extent of a problem, build empathy for the end user, and support your design rationale
• You have a growth mindset and a proactive approach to professional development.
• You have a demonstrated ability to lead through ambiguous problems
• You are interested in mentoring and guiding others, helping your peers to elevate their craft and expertise
• You are enthusiastic about leveraging AI and ML to drive innovative product design
• We work in Figma, GitHub, and occasionally in code. We expect you to exhibit growing mastery over your design tools, and willingness to adopt new tools and skills needed to bring your designs and prototypes to life
   

Additional experience:

• Working with First Party and 3rd Party apps would be a plus.

 Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

All your information will be kept confidential according to EEO guidelines.