Senior Product Designer, Buying Confidence

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. Etsy, Inc.'s 'house of brands' portfolio has expanded to now include four individually distinct ecommerce brands -- Etsy, fashion resale marketplace Depop, musical instrument marketplace Reverb, and Brazil-based handmade goods marketplace Elo7. As an Etsy employee, you'll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.

What’s the role?

As a Senior Product Designer on our Buying Confidence team, you will help craft the future of Etsy’s buyer experiences to help people all over the world to discover and buy unique, handcrafted items, and support makers to grow their creative businesses. Specifically, this team makes it easier to shop on Etsy by highlighting the information buyers need to make a confident purchase, investing in rich and compelling item reviews, and making it easy for buyers to shop their values in our vast marketplace.

Joining a team focused on and passionate about improving the core ecommerce experience of Etsy, we see you defining and crafting solutions that improve the experience of our customers. There will be collaboration with cross-functional product partners in engineering, research, analytics, and product management. You’ll be setting design strategy and priorities and running experiments to optimize the shopping experience. A tried and tested set of processes for solving different types of customer and business problems will be required, as well as knowing when to apply the right tool for the job.

This is a full-time position reporting to the Senior Product Design Manager. For this role, we are considering candidates based in the Mexico City region who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our flexible work options and vaccination policy here.

What’s product design like at Etsy?

Product Designers at Etsy create human-centered experiences across Etsy’s products. They collaborate with small, multidisciplinary teams with a product manager, 3-5 engineers, researcher and analyst, to empower creative people around the world to sell and buy the things they love. We accomplish this by delivering solutions to stimulating problems and get feedback directly from customers. Our process is in service of helping buyers find items to enrich their lives while supporting our sellers and their small businesses.

What does the day-to-day look like?

• Discovering insights, opportunities, and requirements

• Testing prototypes and hypotheses with buyers to collect feedback

• Launching experiments and evaluating how they perform and next steps to iterate

• Communicating and advocating for your work to peers and leadership, async and in-person

• Taking part in weekly design critiques, workshops with cross functional partners, all hands and squad meetings

• Thinking and writing about your process and detailing your decisions to help the rest of the design team learn from your work

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Senior level at Etsy means:

• Run independently or give direction to designers within your team
• Can lead workshops and effectively align the group around a vision and approach
• Have a track record of crafting sophisticated flows and customer journeys
• Can think and design at a system level, not just interface elements or pages
• Regularly make use of your soft skills: listening, collaborating, decision-making
• Spend time providing mentorship to other designers
• Play a key part in hiring, onboarding, and improving our team’s culture and engagement

Qualities that will help you thrive in this role are:

• Effective articulation of ideas and design solutions
• Expressing feedback with understanding and clarity
• Tolerance for ambiguity and healthy curiosity
• Translation of quantitative & qualitative insights into design decisions
• Contribution to our culture: motivation, optimism, quality, integrity

Please note: If you are expressing interest by applying to one Product Designer role, your application will automatically be considered for all open positions at that level. Please do not apply to roles at the same level. We have you covered!

Interested in applying? See our tips for interviewing for a design role at Etsy.

If you're interested in joining the team at Etsy, please send a cover letter and resume telling us why you'd be right for the position. As you've hopefully seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So write to us and tell us what you're all about.

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.