Senior Product Designer, Buyer Frequency

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee – whether a team member of Etsy, Reverb, Depop, or Elo7 – you’ll tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the role?

As a Senior Product Designer on our buyer frequency team, you will help craft the future of Etsy’s buyer experiences, helping people all over the world discover and buy unique, handcrafted items, and support makers in growing their creative businesses. Specifically, this team introduces new buyers to the value of Etsy’s shopping experience and increases buyers’ repeat purchases. You will define and craft solutions that show users the depth and breadth of Etsy, developing features that help them achieve their shopping missions and keep them coming back for more.

This is a full-time position reporting to the Product Design Manager. For this role, we are considering candidates based in the Mexico City region who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our flexible work options and vaccination policy here.

What’s this team like at Etsy?

Join a team focused on and passionate about improving the buyer experience of Etsy! We see you defining and crafting solutions that improve the experience of our customers. There will be collaboration with cross-functional product partners in engineering, research, analytics, and product management. You’ll be setting design strategy and priorities and running experiments to optimize the shopping experience. A tried and tested set of processes for solving different types of customer and business problems will be required, as well as knowing when to apply the right tool for the job.

What does the day-to-day look like?

• Discovering insights, opportunities, and requirements

• Testing prototypes and hypotheses with buyers to collect feedback

• Launching experiments and evaluating how they perform and next steps to iterate

• Communicating and advocating for your work to peers and leadership, async and in-person

• Taking part in weekly design critiques, workshops, all hands and squad meetings

• Thinking and writing about your process and detailing your decisions to help the rest of the team learn from your work

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Senior level at Etsy means:

• You run independently or give direction to designers within your team

• You can lead workshops and align the group around a vision and approach

• You have a track record of crafting sophisticated flows and customer journeys

• You can think and design at a system level, not just interface elements or pages

• You regularly make use of your soft skills: listening, collaborating, decision-making

• You spend time providing mentorship to other designers

• You play a key part in hiring, onboarding, and improving our team’s culture and engagement

Qualities that will help you thrive in this role are:

• Translation of quantitative & qualitative insights into design decisions

• Effective articulation of ideas and design solutions

• Expressing feedback with kindness and transparency

• A desire for constant improvement

• Flexibility and enthusiasm in switching through different tracks of work

• Tolerance for ambiguity and healthy curiosity

• Contribution to our culture by showing motivation, optimism, quality, integrity

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.