Senior Product Designer, Buyer Engagement

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee – whether a team member of Etsy, Reverb, Depop, or Elo7 – you’ll tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What is this role? 

As a Senior Product Designer on the buyer engagement team, you will design experiences that encourage Etsy buyers to return to shop for everything from their evergreen interests to items that complement their current shopping mission. You will collaborate with a team of cross-functional partners in engineering, research, data analytics, and product management. We will look to you to share your deep knowledge of native app design and UX patterns, and bring a tried and tested set of processes to design solutions to a range of customer problems to introduce 89 million active buyers to the breadth and depth of Etsy’s global marketplace.

This is a full-time position reporting to the Senior Product Design Manager . This role requires your presence in Etsy’s Mexico City office in an in-person or flex capacity. Learn more about our Flex and Office-based work modes as well as vaccination policy here.

What’s this team like at Etsy?

We craft top notch buyer experiences by testing new ways to help buyers deepen their relationship and engage more with Etsy over time, while improving our topline company health metrics via iterative experimentation and programs to reward buyer loyalty.

You will set design strategy and priorities on your team to evolve the experience to grow buyers’ visit and purchase frequency in our iOS and Android apps. You’ll also collaborate with app designers across product teams to help unify the work to ensure it aligns with our overall vision.

What does the day to day look like?

• Discovering insights, opportunities, and requirements
• Testing prototypes and hypotheses with users to collect feedback
• Launching experiments and evaluating how they perform and how to iterate
• Sharing your work to peers and leadership, asynchronously and in-person
• Taking part in weekly design critiques, workshops, all hands and squad meetings
• Thinking and writing about your process and documenting your decisions
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law

Senior level at Etsy means:

• You can run independently or give direction to designers within your team 

• You can lead workshops and effectively align the group around a vision and approach

• You have a track record of designing complex flows and customer journeys

• You can think and design at a system level, not just interface elements or pages

• You’ll regularly make use of your soft skills: listening, negotiating, decision-making

• You’ll spend time providing mentorship to other designers

• You’ll play a key part in hiring, onboarding, and improving our team’s culture and engagement

Qualities that will help you thrive in this role are:

• Effective articulation of ideas and design solutions
• Expressing feedback with understanding and clarity
• Tolerance for ambiguity and healthy curiosity
• Translation of quantitative & qualitative insights into design decisions
• Contribution to our culture: motivation, optimism, quality, integrity

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.