Senior Product Designer - Automate
About Us
TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of thefastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
About the Role:
We aim to create a business tool that feels just like a consumer one. This is why we are expanding our design team and seeking a Senior Product Designer to join us. If you’re ready to take off with us, keep reading!
We're looking for a Senior Product Designer to join our Automate team within the Genesis Tribe. You'll be designing tools that help our customer care agents handle complex travel requests with greater ease and confidence. This role sits at the intersection of internal tooling and customer experience - your designs will directly impact how our support team delivers exceptional service to TravelPerk customers.
The Genesis Tribe focuses on leveraging AI and emerging technology to enhance experiences for both our internal teams and customers. In the Automate squad, you'll work on sophisticated workflow tools that need to be both powerful and intuitive for daily use by our customer care agents.
What you’ll be doing
- Design workflow automation tools that help customer care agents solve complex travel requests quickly and accurately
- Partner closely with customer care teams to understand their daily challenges and design solutions that fit their workflow
- Collaborate with engineers to design interfaces that simplify complex processes and reduce manual work
- Conduct user research with internal users (customer care agents) to validate design decisions and identify improvement opportunities
- Work within our design system while pushing boundaries for internal tool experiences
- Design for efficiency and accuracy - creating interfaces that reduce cognitive load during high-pressure customer interactions
- Iterate rapidly based on real usage data and feedback from customer care teams
Don't worry, you won't be doing this alone! You’ll collaborate daily with product managers, UX researchers, content designers, engineers, data analysts, and a supportive team of product designers like yourself.
What we’re looking for:
- 5+ years designing for SaaS products, with preference for B2B or internal tooling experience
- Experience designing for internal tools or complex workflows and automation tools
- Strong background in designing for professional users who use tools daily (agents, operators, analysts, etc.)
- Understanding of customer support workflows or similar operational environments
- Ability to balance powerful functionality with intuitive usability
- Solid knowledge of Figma and remote workshop tools such as FigJam or Miro
- Great understanding of usability principles, information architecture, visual hierarchy, accessiblity and interaction design patterns (web and mobile)
- Understanding of business goals and metrics, in order to work alongside product managers and define product roadmaps
- Solid communication skills to present and articulate your ideas to multiple stakeholders, run workshops and facilitate collaboration with your team
Why you’ll love our team
You’ll join a team of 40 Product Designers, Content Designers and Researchers, with multiple nationalities, backgrounds and personalities. You will be working in a highly collaborative environment where feedback, transparency, and support are at the core of what we do. There are no superstars here; we rely on each other's strengths. And we leave competition to the occasional after-work Pictionary game :)
We value autonomy, proactivity, and creativity. We create time, space, and opportunities for you to think, experiment, and share ideas. And we firmly believe in prioritising impact over effort.
Your career and development are supported daily. We will guide you through our Competency Framework, have constant development conversations, and offer a transparent career path - whether you will want to progress as an individual contributor or as a design manager.
Want to know more? Find us at travelperk.design
Our Benefits
- Competitive compensation, including equity in the company;
- Generous vacation days so you can rest and recharge;
- Health perks such as private healthcare or gym allowance, depending on location;
- "Flexible compensation plan" to help you diversify and increase the net salary;
- Unforgettable TravelPerk events, including travel to one of our hubs;
- A mental health support tool for your well-being;
- Exponential growth opportunities;
- VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
- "Work from anywhere" in the world allowance of 20 working days per year.
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to [email protected] and we’ll confirm whether it’s legitimate.
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- What's the salary range for the Senior Product Designer - Automate position?The suggested salary for this job is £60,000 - £70,000*
- Is telecommuting possible for this job?No, telecommuting is not possible for this job
