Senior Product Designer - Automate

About the Role:

We aim to create a business tool that feels just like a consumer one. This is why we are expanding our design team and seeking a Senior Product Designer to join us. If you’re ready to take off with us, keep reading!

We're looking for a Senior Product Designer to join our Automate team within the Genesis Tribe. You'll be designing tools that help our customer care agents handle complex travel requests with greater ease and confidence. This role sits at the intersection of internal tooling and customer experience - your designs will directly impact how our support team delivers exceptional service to TravelPerk customers.

The Genesis Tribe focuses on leveraging AI and emerging technology to enhance experiences for both our internal teams and customers. In the Automate squad, you'll work on sophisticated workflow tools that need to be both powerful and intuitive for daily use by our customer care agents.

What you’ll be doing

• Design workflow automation tools that help customer care agents solve complex travel requests quickly and accurately
• Partner closely with customer care teams to understand their daily challenges and design solutions that fit their workflow
• Collaborate with engineers to design interfaces that simplify complex processes and reduce manual work
• Conduct user research with internal users (customer care agents) to validate design decisions and identify improvement opportunities
• Work within our design system while pushing boundaries for internal tool experiences
• Design for efficiency and accuracy - creating interfaces that reduce cognitive load during high-pressure customer interactions
• Iterate rapidly based on real usage data and feedback from customer care teams

Don't worry, you won't be doing this alone! You’ll collaborate daily with product managers, UX researchers, content designers, engineers, data analysts, and a supportive team of product designers like yourself.

What we’re looking for:

• 5+ years designing for SaaS products, with preference for B2B or internal tooling experience
• Experience designing for internal tools or complex workflows and automation tools
• Strong background in designing for professional users who use tools daily (agents, operators, analysts, etc.)
• Understanding of customer support workflows or similar operational environments
• Ability to balance powerful functionality with intuitive usability
• Solid knowledge of Figma and remote workshop tools such as FigJam or Miro
• Great understanding of usability principles, information architecture, visual hierarchy, accessiblity and interaction design patterns (web and mobile)
• Understanding of business goals and metrics, in order to work alongside product managers and define product roadmaps
• Solid communication skills to present and articulate your ideas to multiple stakeholders, run workshops and facilitate collaboration with your team

Why you’ll love our team

You’ll join a team of 40 Product Designers, Content Designers and Researchers, with multiple nationalities, backgrounds and personalities. You will be working in a highly collaborative environment where feedback, transparency, and support are at the core of what we do. There are no superstars here; we rely on each other's strengths. And we leave competition to the occasional after-work Pictionary game :)

We value autonomy, proactivity, and creativity. We create time, space, and opportunities for you to think, experiment, and share ideas. And we firmly believe in prioritising impact over effort.

Your career and development are supported daily. We will guide you through our Competency Framework, have constant development conversations, and offer a transparent career path - whether you will want to progress as an individual contributor or as a design manager.

Want to know more? Find us at travelperk.design

Our Benefits

• Competitive compensation, including equity in the company;
• Generous vacation days so you can rest and recharge;
• Health perks such as private healthcare or gym allowance, depending on location;
• "Flexible compensation plan" to help you diversify and increase the net salary;
• Unforgettable TravelPerk events, including travel to one of our hubs;
• A mental health support tool for your well-being;
• Exponential growth opportunities;
• VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
• "Work from anywhere" in the world allowance of 20 working days per year.