Senior Product Designer, Ads Consumer Experience

About the Team

The Ads & Promotions team's mission is to make DoorDash the best place for businesses to market their brand to local customers. As one of the newest and fastest growing teams within DoorDash, we work within a complex ecosystem, balancing the needs of consumers, merchants, and advertisers. We’re realizing DoorDash’s mission of empowering local businesses everywhere by helping them reach new and existing customers. In parallel, we enable consumers to find more of what they love and make shopping more affordable for everyone.

The consumer team within Ads & Promotions builds relevant and engaging ad experiences across our consumer-facing apps. We create products that seamlessly integrate into the shopping experience and drive strong performance for advertisers. Ultimately, we aim to establish DoorDash as a trusted place for consumers to discover local businesses and brands.

About the Role

We’re looking for an experienced Product Designer to envision and build our end-to-end Ads consumer experience from the ground up. You’ll be responsible for designing experiences that enable consumers to interact with advertisers, while enjoying an intuitive shopping experience. In this role you’ll not only help us reach our business goals, you’ll also bring a strong user centric mindset and high degree of visual craft to our products. In close collaboration with cross-functional teams throughout the company, you’ll drive consumer vision and strategy for relevant, personalized ad experiences for 20 million+ users on DoorDash.

Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote.

You’re excited about this opportunity because you will…

• Contribute directly to DoorDash's product strategy and define the future of our service.
• Explore complex, ambiguous problem spaces, working with your team to understand the opportunity and then chart a path forward.
• Explore and refine your design solutions through wireframes, prototypes, and high-fidelity visual design.
• Influence your team's approach to product development, shaping the team's culture, processes, and practices.
• Collaborate with teams across our company to establish a shared understanding of the problem space, bring people together to solve complex challenges, and create space for others to contribute.
• Help merchants grow their businesses and improve the lives of millions of DoorDash customers every day.

We’re excited about you because…

• You are a senior or staff-level designer with 6+ years of experience.
• You're an advocate for product quality and user-centric product development.
• You engage your teammates and proactively initiate new programs.
• You thrive within ambiguous environments and complex product ecosystems.
• You're enthusiastic about collaboration and team-building.
• You value high quality well crafted visual design, and care about the details.

Why You’ll Love Working at DoorDash

• We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 
• We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
• We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

About the Team

At DoorDash, the needs of our customers lead the product strategy. We believe that the best customer experience is synonymous with the success of our business in the long run. The Merchant Logistics team plays an important role as we work to achieve our vision of being every merchant's Chief Operating Officer in a box.

As our Sr. Product Designer, Merchant Logistics, you'll have the opportunity to design innovative experiences that unlock magic for Merchants.

The Merchant Logistics team stands at the intersection of Consumer and Dasher interactions with Merchants in real time. We aim to be Merchant's "Chief Operating Officer in a Box" who handles the nitty gritty of running an efficient, profitable, and defect-free operation so that Merchants can focus on creating amazing products and delightful experiences.

About the Role

This role sits within the Logistics Platform Design team, where we work across all sides of the marketplace (Merchant, Dasher, and Consumer) with a focus on quality, efficiency, and experience.

In this role, you will drive the vision, strategy, and execution of the Merchant Logistics team. You will work with a multidisciplinary team of product managers, developers, researchers, and content strategists to deliver world class experiences that solve complex problems in simple, elegant ways. You will report into our Head of Product Design, Logistics Platform.

You're excited about this opportunity because you will…

• Own the user experience of products end-to-end, including contributing to product strategy running design sprints, and crafting visions
• Deliver and refine clear storytelling around product needs and opportunities
• Create, collaborate, and iterate on flows, prototypes, and high-fidelity visuals
• Design and ship high-quality product improvements

We're excited about you because…

• You are a senior level IC with 5+ years of work experience
• You thrive in ambiguous environments, and bring clarity to your teams through your mastery of the design process (and the occasional design sprint)
• You have a passion for simplifying complicated design problems
• You skillfully balance strategy, research, interaction design, and visual design to achieve simple and elegant solutions
• You are comfortable working within complex systems and technologies
• You value high-quality well crafted visual design, and care about the details

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.