Senior Product Design Manager, Seller Experience

What’s the role?

Etsy’s selling platform helps more than 7.5 million creative entrepreneurs start, manage, and scale their businesses. As a Sr. Product Design Manager, you’ll be part of a team responsible for making Etsy the best place for our sellers to grow their business and connect with their customers. In this role, you’ll lead designers and teams working on opportunities to help sellers increase their sales and deliver top-notch experiences to their buyers, while keeping an eye to ways to make our platform more efficient and effective for our seller community. With people buying and selling from almost every country in the world, and over 97 million items for sale, this role has a chance to make an incredible impact on the livelihoods of small business owners in our global marketplace. Our launch of Etsy’s Star Seller program, which defines what success looks like by celebrating and rewarding our top-rated

What’s product design management like at Etsy?

Typically, product design managers at Etsy partner with product management and engineering to lead teams passionate about customer outcomes, while mentoring and growing the product designers on that team. 

Day to day, it looks like: 

• Lead product designers by mentoring and creating career growth opportunities for those on your team

• Collaborate with cross-functional team leads to craft the vision, strategy, and operations of your initiatives

• Ensure we are building the right products for our customers, and help teams take the best near-term steps toward their long-term vision

• Advocate for our customer, and guide teams to deliver well-executed and on-brand experiences by using our design system

• Lead regular design reviews, critiques, and brainstorming sessions for your teams 

• Facilitate continuous learning and improvement for the product design team and its members

• Recruit and hire outstanding design talent and facilitate onboarding of new designers

• Partner with our Design Systems team to make plans to evolve the components and styles for our internal tooling needs

• Work alongside the broader Design Leadership team to craft our teams’ culture, processes, and tools

• Recruit and hire outstanding design talent and facilitate onboarding of those new awesome designers

• Work with Design Leadership to shape our teams’ culture, processes, tools

Senior Product Design Manager at Etsy means you have a track record of:

• Leading design strategy for complex initiatives and growing design leaders 

• Leading through ambiguity, making use of your soft skills to persuade and build alignment with senior leaders around a vision and approach

• Using holistic thinking to identify customer experience opportunities that create impact across the organization

• Partnering with a design leadership team to help shape management practices, and mentoring other design leaders to put those in practice

• Incorporating advancements in the field of product design to guide the skills and practices of our team

• Developing a deep understanding of current native technologies and design patterns, and can guide your design team to use these in practice

Qualities we value in design leaders:

• Effective articulation of ideas and design solutions

• Expressing feedback with kindness and candor

• Tolerance for ambiguity and healthy curiosity

• Translation of quantitative & qualitative insights into design decisions

• Contribution to our culture: motivation, optimism, quality, integrity