Senior Content Designer

About the Design Team

We're a tight-knit team of content designers, product designers, and researchers working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are innovative, engaging, and delightful. We collaborate regularly through design reviews, work sessions, and presentations to inspire and influence the direction of the product and company as a whole.

About the Role

We’re looking for a seasoned content designer with a strong background in UX writing to help scale high-impact educational content across key product surfaces. This role will work horizontally across several product teams to scale content; they will also manage content for new GenAI-supported experiences. The ideal candidate will excel at crafting clear, consistent messaging that serves user needs and aligns with business objectives; drive product positioning and communication strategy alongside design, product, and marketing partners; and create delightful, intuitive product experiences that leverage their expertise in UX design and content strategy. They will also be comfortable working with GenAI tooling—more specifically prompting and training models, and working with applied science, engineers, and other XFN partners on quality assurance and oversight.

Responsibilities

• Lead the creation and oversight of content strategies that train GenAI models, advising on practical and effective implementation
• Scale educational content across key product surfaces
• Design, write, edit, test and improve content across multiple touch points, including product flows, navigational elements, product names, emails, tutorials, and notifications
• Collaborate on cross-functional teams with designers, data analysts, researchers, engineers, product managers, and marketing team members
• Demonstrate excellent communication skills and the ability to influence product decisions, team direction, and strategy
• Give and solicit feedback from UX design peers and contribute to the team through mentoring, onboarding, and crit participation
• Ensure a consistent voice and tone across Thumbtack product content 
• Understand the relationship between business goals and user needs

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• 5+ years of professional writing experience 
• 4+ years of experience in UX writing or content design
• Excellent writing and editing skills
• Proven ability to collaborate successfully with design and product partners
• Ability to articulate your rationale clearly
• Ability to work independently, juggle multiple work streams, and deliver on tight timelines
• Portfolio of writing samples

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $178,500 - $231,000 . Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

For candidates living in all other US locations, the expected salary range for this role is currently $151,725 - $196,350. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

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