Product Operations Manager, Capital Products

About Us:

At Parafin, our mission is to grow small businesses. Small businesses are the backbone of our economy, yet banks do not have their back. Parafin is a technology company that builds infrastructure which enables small businesses to get easy access to financial services via platforms they sell on.

Parafin's first product offers capital-as-a-service for online platforms. Parafin currently powers the capital programs of platforms ranging from Series B to post IPO companies. We are a tight knit team of engineers and designers, coming from organizations such as Robinhood, Affirm, CapitalOne, Uber and CERN, excited both about helping hundreds of thousands of small businesses grow and thrive, and building products that leaders at top companies have started to use every day. We are backed by prominent venture capitalists such as Ribbit Capital, Thrive Capital, Index Ventures, Green Oaks Capital and SV Angel.

About the Position

We are looking for a Product Operations Manager who can operate the capital products for our SMB owners, and help us scale operations alongside product growth. You will become an expert on Parafin’s Capital products, work on defining and building scalable solutions and processes with engineering and operations teams, digging deep into the details to solve problems, being an on-the-ground operator to support day-to-day functions, from troubleshooting payments issues to data analysis to building documentation.

Are you an adaptable all-rounder who is passionate in building at scale while enjoying rolling up your sleeves to get the job done? Are you excited to work collaboratively at a fast growing startup to help grow small businesses? If so, come join us! 

What You’ll Be Doing:

• Run day-to-day operations for Capital products, and develop, manage, and continuously improve our E2E operations for scale.

• Provide subject matter expertise in resolving issues related to capital products’ operations and processing across products at Parafin.

• Partner with Engineering to design automatable processes and deal with exceptions.

• Partner with Data Science to recognize and report risk and sources of fraud.

• Partner with Compliance to come up with creative and compliant solutions to enhance capital product’s operations.

• Communicate with small business owners to help debug and solve operational issues.

• Help us identify new opportunities in innovating operations and products for future fintech products.

What We’re Searching For:

• Strong understanding of, or desire to learn about, a capital or lending product.

• Excellent communication skills and ability to work cross-functionally

• Passion for solving complex problems in a structured manner

• Strong quantitative / detail-oriented background

• Proven ability to work autonomously and coordinate across multiple functional groups

• Excel at navigating ambiguity and thrive in an entrepreneurial environment

• Knack for using no-code tools to create efficiency in your day-to-day work

We Prefer If You Have:

• Experience with capital or lending products

• Experience with loan servicing / collections

• Experience with fraud / risk management

• Experience working in a fintech startup.

• Fluency in (or desire to learn) data analysis skills and tools, such as SQL / R / Python

What We Offer

• Salary Range: $150-$180k

• Equity grant

• Medical, dental & vision insurance

• Unlimited PTO & work from home flexibility

• Commuter benefits

• Free lunches

• Paid parental leave

• 401(k)

• Employee assistance program

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.