What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Operations Analyst Manager position?

The suggested salary for this position is $118,050-$151,800*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Operations Analyst job at GoCardless

About us

Here at GoCardless, we’re building the world’s bank payment network. Bringing simple and secure direct bank payment solutions for people and businesses everywhere, as well as making open banking more accessible. GoCardless is used by 75,000+ organisations and counting, processing more than $30 billion of payments across 30 countries.

We’re an award-winning London based fintech, with additional offices in Riga, Paris, Melbourne and New York.

The role

This is an exciting time to be joining GoCardless Product Operations. As the lead Product Operations Analyst you will be serving the whole of PD and its processes. You will be responsible for leading the design, implementation and management of operational metrics and processes, along with ownership of the tooling which supports these.

In addition to this you will help to drive and influence changes to PD processes, help teams balance efficiency with quality delivery, and provide valuable data points to help PD continuously improve the way we operate. In short, you will be an essential support point to each team, as we look to scale and improve the way we do things.

What excites you

Own the investigation, review and improvement of operational performance in Product Development

Manage the design operational aspects of business processes and assist in their implementation and operation;
Ensure we continuously improve the efficiency and quality of Product Development through process changes and metrics review;

Create and manage key metrics

Design and implement best practice reporting metrics based on team and department based key indicators, performance and project milestones;
Utilise metrics to guide teams and the Product Development Function toward continuous improvement.
Interrogate metrics to develop a clear roadmap for operational improvement and excellence across Product Development
Create and maintain metrics for the Product Ops Analyst team and report on those to highlight our own success

Ownership and improvement of operational tooling in Product Development

Manage and improve our project tracking set-up for Product Development (structure, set up, reporting, collaboration processes etc)
Investigate into tooling, where appropriate, to support operational excellence.

Communicate effectively with teams and stakeholders

Provide important updates to teams and stakeholders about Product Ops Analyst milestones, successes and challenges.
Esure the team, and stakeholders have the information they need to be successful

People management of the Product Operations Analyst team (currently 2 people)

What excites us

Great people management skills
Experience in metrics and process analysis and development
An understanding of product development processes
A pragmatic approach to delivering against objectives
Strong organisational skills with the ability to adapt quickly to challenges and changes
Exceptional communication skills
Experience in agile working practices is desirable but not essential
Collaborative working style, working with a range of technical and non-technical stakeholders

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

(some of) The good stuff

Wellbeing - stay healthy with dedicated support and medical cover
Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
Adaptive Working - allows you to work flexibly, around your lifestyle
Equity - all permanently employed GCs get equity to help you make a valuable contribution
Parental leave - to suit everyone embarking on life's great adventure
Learning Budget - lead your own development with an annual learning budget
Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of June 2022;

Female Employees - 46%

Ethnic background - 32%

Identify as LGBTQIA - 10%

Neurodivergent- 9%

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.

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Product Operations Analyst Manager