Product Manager - User Insights Specialist, User Voice

Our Vision is “Every user empowered, every voice heard”. User Voice is our critical interface to our most valuable partners, our users. With more than 60 million monthly active users we have a critical need to ensure we’re ensuring that every Canva user has a flawless experience.

Since growing to a worldwide team of over 1,900 we need to work effectively together and improve our ability to scale efficiently on our way to supporting 1 Billion users.

User Voice is responsible for customer happiness and their ability to get help, clear insights to improve user experiences, and to ensure user trust through security and privacy. At Canva, our users are why we exist to Empower the World to Design and currently we have teams in Beijing, Austin, Manila and Sydney focused to support their needs.

Given Canva’s exponential growth, we need to work effectively together and improve our feedback mechanisms with our users and scale our cross-group communications and processes between product, engineering, and support functions. To achieve our mission of Empowering the World to Design, we must move as one company with clear priorities and anchor on our customers as the source of truth.

As a User Insights Specialist in User Voice, you will ensure Canva has a clear understanding of our users’s biggest pain points. It is your mission to work closely with Product Managers and customer service teams to ensure a culture of continuous product improvement and scale of support operations. Leveraging your ability for deep analysis and telling compelling stories of opportunity, you will be the expert in customer reported production friction and drive improvement initiatives to best improve the customer experience through influence of product roadmaps. You will also partner with Product in the roll-out of new features to ensure customer service teams are prepared and we identify new areas of product friction early.

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Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.  

Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include: 

• Equity packages for you to truly be a part of the Canva journey. 

• We have a hybrid work model (in-office & from home), with our offices are always open to you balancing flexibility and connection

• Flexible leave so you can recharge, give back, support others or focus on your own professional development.

• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.

• An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development.. because you know what you need to Vibe and Thrive, better than anyone.

• Virtual and in-office wellness benefits including Canva University, Employee Assistant Programs and Fitness & Meditation Classes.

• Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in.