Product Manager, Sales Processes

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

We are seeking a Product Manager to help lead the strategic direction and delivery roadmap for OpenTable’s Business Platform Product team. Within OpenTable’s best-in-class restaurant-diner network, the Business Platform team drives the technology for Sales, Account Management, Support, and Finance processes that provide the highest satisfaction for both diners and restaurants. As part of this team, you will own pricing, contracting, and billing services and transform them into “digital-first” services.

In this role, you will:

• Partner closely with sales operations, finance, diner, and restaurant platform teams and act as an authority for customer system needs
• Clearly and consistently communicate product vision, delivery objectives, and priorities
• Define and deliver a roadmap for pricing, contracting, entitlements, and billing services that align with tactical and strategic goals
• Collaborate closely with engineers and designers to complete product plans with speed and efficiency
• Build positive relationships across departments and drive product launches to market
• Participate in scrum meetings, define and prioritize tasks, and groom the backlog

Please apply if you have:

• 5+years of proven Product Manager experience, ideally in the software space
• Demonstrated ability to develop deep customer empathy and articulate customer problems
• Proven track record of shipping software that delivers results
• Experience using data and analytical skills to solve problems and drive decision-making
• Excellent written and verbal communication skills, and the ability to influence collaborators
• Experience owning the end-to-end product lifecycle and collaborating with engineering, design, sales, support, and operations partners
• Restaurant experience and/or a passion for food and dining is a plus

A few of the benefits you get at OpenTable—

• Work from (almost) anywhere; wherever you do your best work
• Focus on mental health and well-being
• Company paid therapy sessions through SpringHealth
• Company paid subscription to HeadSpace
• Company-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)
• Generous paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Health, dental & vision plans
• 401k with company match
• Focus on your career growth
• Enriched learning and development opportunities
• Leadership development
• Access to thousands of on-demand e-learnings

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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