Product Manager - Returns and Recommerce (m/w/x)

We’re looking for a Product Manager to join our Product and Engineering team in Operations.

The right candidate will have a strong product management background, with interest in leading complex topics, a passion for helping customers, and experience in improving supply chain, recommerce, and in-warehouse processes.
You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in, and get hands-on.
In this role, you will focus on improving Grover’s ability to replace, refurbish, repair, and return consumer technology devices. You will be collaborating closely with customers and stakeholders as well as engineers and other product managers within the Operations group to understand the problems, discover the best solutions, and drive improvements that help both our internal warehouse teams, and our end customers. Your work will help improve Grover’s ability to scale and automate reverse logistics ultimately resulting in less e-waste and a dramatically improved customer experience.

As a Product Manager - Returns and Recommerce, you will:

• Drive the customer experience around recommerce for both our customers and our internal operations team members.
• Negotiate priorities, define scope, and estimate timelines with energy and positivity.
• Collaborate with customers, operations, and business teams to understand problems and prioritise the opportunities. Also work closely with engineering, design, data, and other product managers to find the right solutions, and deliver value to our teams.
• Communicate clearly and effectively with all relevant stakeholders including the business development team, Product Director, external stakeholders, and own squad.
• Contribute to the continuous improvement of product management methods, including a data driven product management culture.
• Craft clear product plans and review results regularly with engineering and product leadership, as well as internal stakeholders.
• Mentor other product managers, share your knowledge and experience, and help foster a culture of learning and development within product management.

You care about:

• Our customers: you have a strong understanding of User Experience and ensure that any feature you ship hits the sweet spot between UX, effort and impact.
• Ownership: you easily communicate ideas, implement them, and take responsibility for your actions.
• Building products: you understand how software is built, and are effectively communicating with Designers, Engineers and everyone in-between.
• Helping others: sharing knowledge with your colleagues is on top of your priorities.
• Fast-paced startups: you love adapting to different situations, and you know how and when to iterate fast and with high quality.
• Our product: you believe in our vision, and are willing to give your best to build the future of Grover.

We are looking for someone passionate, with:

• Multiple years experience working in product management or a similar profession.
• Experience working with refurbishments, repairs, replacements, and/or returns at scale.
• Experience hiring and scaling a cross-functional team of engineers and designers.
• Excellent verbal and written communication skills (in English).
• Passion for building a first class user experience.
• Strong knowledge of modern product development methodologies and techniques such as product discovery approach, human centered design, lean product development, design sprints and design thinking.
• Experience working with product design and development collaboration tools (Jira, Productboard, Miro, Figma, Tableau and/or similar)