Product Manager - Merchant Experience (Internal Tooling)

In the GoPay ecosystem we deal with 3 primary stakeholders, Customers, Merchants and Payment Providers. In this role you will be working on the internal tooling aspect for Merchants. Which will be working closely with the Ops, Product and Technology teams as well as other stakeholders.

We are looking for a quick-learning, self-driven, and motivated Product Manager who obsesses over merchant problems to define the product vision and build products to scale. You look at every problem with the user’s lens and come up with the most effective and elegant solutions. Working alongside other Product Managers, BI Analysts and Product Engineers we are focused on building newer product flows to help provide the smoothest experience to our Merchants and our internal teams.

As an incumbent of the role, you would be responsible for automating SOPs for critical use cases such as onboarding, dispute management/refunds, settlements and merchant communications.

About the Team

As Nasi Goreng is to the people of Indonesia, Payments is to a wide variety of Merchants in the South East Asian landscape: providing the nourishment to sustain businesses from the inside out. We run and oversee one of Southeast Asia's largest merchant platforms (under Midtrans and Spots), e-money wallet platforms and Indonesia's leading digital payments provider. We empower many large businesses that include Google, Disney+, McDonald’s, Tokopedia, Blibli, Jd.id, and Kitabisa. Both Midtrans and Spots are industry leaders at what they do and are the largest payment gateway and offline network for payments in Indonesia respectively. 

Our services are now accepted at over 300,000 online and offline merchants in Indonesia alone, and by 1 million driver-partners and millions of more customers. But, the growth of Payments does not stop here. We are hungry for more. We intend to become the largest payments and financial services group in Southeast Asia. It's our job to ensure that this number grows, and more importantly, that anyone utilizing our platform is given the most seamless payment experience possible. How does one achieve this, you may ask? By collaborating diligently with our users, merchants and providers to understand the daily obstacles they face while making or accepting payments, then crafting our products and services to aid these issues. 

GoPay is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.