Product Manager, Member Experience

About Forma

Forma is a modern-day benefits platform that gives employees the freedom to choose health and wellness programs that are right for them. Employers have begun to realize that there is no one-size-fits-all design when it comes to employee benefits. We are doing the difficult-but-necessary work to help employers deliver benefits in a personalized way at scale to improve the cost structure and the employee experience.

We’ve helped companies like Stripe, Zoom, Allbirds, Square and Twitch redesign their employee benefits using an employee-centric approach. Forma is a fully-remote and distributed team with employees all over the world. We are growing quickly and have more than tripled the size of the team in the last year. Now is a great time to join Forma!

About the Role

The mission of the member experience team is to create a caring and delightful benefits experience for our members. You'll work closely with leadership and contribute toward the product strategy for this team. You'll develop deep understandings of the needs of our members and craft thoughtful experiences that make using their benefits enjoyable.

You Will

• Help drive the product roadmap and develop strategies to increase activation, engagement, and retention.

• Identify and own key north star metrics to effectively create a happy and engaged member experience.

• Work closely with the data and technical teams to build models and solutions for features like recommendations, discovery, search, and personalization.

• Work closely with engineering and design to find the balance between accessibility, feasibility, and aesthetic.

Preferred Skills

• 3+ years of PM experience, B2C experience highly desired.

• Superb prioritization, communication and problem-solving skills. Able to understand deeply about complex problems and develop clear rationale to bring people onboard.

• Proven track record of delivering features that have significantly increased engagement and retention.

• Experience working with a data team is a strong plus.

• Experience with user engagement is a strong plus.

Benefits and Perks

• Remote-first working environment

• Medical, dental and vision insurance plans

• Employee wellness program

• Home Productivity program

• Team building program

• 401(k) savings plan

• Flexible PTO policy

• 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent

At Forma, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Duties and responsibility may not all be covered in the description or may change over time at the discretion of Forma. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Forma, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us!