Product Manager - Human Support Group

What's the opportunity? 🤔

Intercom is on a mission to make Internet business more personal. The role we’re looking to fill is a career defining opportunity for someone passionate about this mission as well as product management who wants to lead a world-class team of engineers, designers, and researchers in Dublin. 

The product you’ll help to build and shape touches millions of users in the business messaging space every single day. Your job will be to help businesses drive customer engagement, deliver better support, and enhance productivity, all while making the experience feel more fun, connected and personal.  

What will I be doing? 🚀

• Understand our business strategy, identify business problems and opportunities that can change the trajectory of the business
• Manage the roadmap: effectively prioritize business opportunities from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
• Translate these problems / opportunities into tangible customer problems, through research and regular interaction with customers; define and frame those problems for the team
• Collaborate with your team in thinking big, to imagining future solutions that solve these problems
• Scope these solutions to their smallest coherent state to ship to customers as early as you can
• Constantly evaluate if your solutions have solved the customer problem & delivered on the business opportunity through quantitative and qualitative measures, with customer testing, betas & A/B experimentation.
• Own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release.
• Motivate a group of committed, smart people to do the best work of their careers

What skills do I need? 📖

• 3+ years experience in a Product Manager role
• Ideally you have a strong design background, as it’s essential you’re able to think deeply about product design decisions and have an understanding of how to create simple user interfaces.
• You can clearly communicate product decisions and the rationale behind them. You’re comfortable making decisions without consensus. You can help others make decisions by being persuasive.
• You have experience working with both qualitative customer insights, and quantitative customer data to inform decisions. You’ve conducted user research, a/b tests and have worked closely with design researchers and analysts.
• You’re entrepreneurial; you don’t need direction; you're self-driven.

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Pension contribution
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-Hybrid