Product Manager - Care

BlaBlaCar is the world’s leading carpooling platform, created with one dream in mind: leveraging technology to fill the millions of empty seats on the road. We offer long- and short-distance carpooling as well as a bus marketplace, with the mission to become the go-to marketplace for shared road mobility.

Today, our community counts over 100 million travelers in 22 countries, creating a smarter, friendlier and carbon-saving transport network. Every year, our community saves 1.6 million tons of CO2e by sharing the road, equivalent to the CO2 emissions generated by Paris traffic in a year. But it doesn’t stop here – our team of 250+ engineers is developing innovative algorithms to further unlock the potential of shared travel and multiply its impact.

We’re looking for people to join our journey – people who care, who are driven by impact and innovation, and who want to thrive in a fast-paced entrepreneurial environment. We offer a flexible workplace where we count on each other to take initiative. So join the ride – we can’t wait to see where it takes you.

The Corporate Services team’s mission is to support all teams at BlaBlaCar with the appropriate tools to scale. We’re either integrating or building tools to support their business needs and support their scaling in an efficient way . We’re looking at topics such as Customer Relation Team tooling, Paid Marketing automation tools or Finance reporting tools.

Within the Corporate Services Team, the Care squad mission is to empower CRT (Customer Relations Team) with tools enabling them to scale up their activities, provide world-class customer support and exceed members expectations. That team is the first point of contact for the CRT for all engineering needs. It builds tools to provide efficient and quick support to the end user, but also one that will help reduce the amount of support requests going to the CRT.

As the Product Manager for Care, you’ll be responsible for building the best-in-industry tools to support our CRT scaling. Embedded in a squad, working with senior engineers you’ll have to build the future of our Customer relations tooling. You will own the full scope from the strategy definition to the roadmap and shipping features.

Examples of challenges:

- How should we automate some CRT actions to enable them to focus on complex cases?

- How do we provide quick and efficient tools to fight fraud? 

- How do we migrate existing tools to a new engineering stack while improving their performances?

- How can we increase customer experience and self-help rate with our Help Center?