Product Design Manager, Frequency

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee – whether a team member of Etsy, Reverb, Depop, or Elo7 – you’ll tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the role?

Etsy is home to a wide variety of markets across the globe, with a core focus on the US, UK, Canada, France, Germany, and Australia.

As a Product Design Manager in the buyer engagement and frequency group, you will deliver exceptional experiences that inspire buyers to return to Etsy to shop for everything from their evergreen interests to a gift for someone special. You will lead a design team building solutions that introduce 89 million active buyers to the breadth and depth of Etsy’s unique, global marketplace.

In this role you will guide your team in solving the most pressing customer problems, develop human-centered strategies and roadmaps, and design experiences to align with those plans to build sustained value for our business and our customers. This team will craft a top notch buyer experience by testing new ways to help buyers deepen their relationship and engage more with Etsy over time, while improving our topline company health metrics via iterative experimentation and programs to reward buyer loyalty.

As a manager of this team, you will partner with a cross-functional leadership team responsible for guiding experiences across our website and native apps. With 120 million items offered by 2.7 million sellers, this product group brings value to our buyers, our sellers, and Etsy by leveraging e-commerce and retention practices that work for our unique marketplace.

This is a full-time position reporting to the Senior Director of Product Design of the Buyer Experience group, with a base salary range 148,000.00 - 192,000.00 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the US who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our flexible work options and vaccination policy here.

What’s this team like at Etsy?

• This product initiative includes three fully staffed product squads that each include product design, product management, user research, data analytics, and engineering. 
• These teams work across desktop web, mobile web, iOS, and Android to develop user experiences that engage buyers with relevant features and inventory from onboarding through post purchase, inspiring them to come back for more shopping missions through notifications and ongoing outreach. 
• We work closely with our partners across the company in engineering, design, analytics, data science and marketing. 

What does the day-to-day look like?

• Lead product designers by mentoring and crafting career growth opportunities for those on your team
• Collaborate with cross-functional team leads to craft the vision, strategy, and operations of your initiatives
• Ensure we are building the right products for our customers, and help teams take the best near-term steps toward their long-term vision
• Advocate for our customer, and guide teams to deliver well-executed and on-brand experiences by using our design system
• Lead regular design reviews, critiques, and brainstorming sessions for your teams 
• Facilitate continuous learning and improvement for the product design team and its members
• Recruit and hire outstanding design talent and facilitate onboarding of new designers
• Partner with our Design Systems team to make plans to evolve the components and styles for our internal tooling needs
• Work alongside the broader Design Leadership team to craft our culture, processes, and tools
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Product Design Manager at Etsy means:

• Leading design strategy for product initiatives and growing IC designers within your group
• Leading through ambiguity, making use of your soft skills to persuade and build alignment with senior leaders around a vision and approach
• Using comprehensive thinking to identify customer experience opportunities that create impact across the organization
• Working alongside a design leadership team to help shape and improve our management practices
• Incorporating advancements in the field of product design to influence our skills and practices
• Developing a deep understanding of current design patterns and UX trends, and can guide your design team to use these in practice

Qualities that will help you thrive in this role are:

• Effective articulation of ideas and design solutions
• Expressing feedback with understanding and candor
• Tolerance for ambiguity and healthy curiosity
• Translation of quantitative & qualitative insights into design decisions
• Contribution to our values: motivation, optimism, quality, integrity

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska.