Lead UX Researcher, Seller Experience

Seller Experience is the team that is considered the glue of our product ecosystem. It is the team that thinks outside of individual products and focuses on the entire experience a seller has when they are evaluating, signing up for, and using Square. Seller Experience owns many of the shared surface areas and platforms that all of Square's products feed into such as our public website (squareup.com), sign up flows, the Square Dashboard where merchants manage their business, our help and support channels, our sales enablement platform, and our product design systems and best practices. 

Square’s Seller Experience team is looking for a Lead UX Researcher to help guide and inspire our teams by uncovering meaningful human-centered insights to guide great product design and progress. We know we can’t build remarkable products without first understanding how our customers will use them in the real world, and that's where you come in. Reporting to the head of design and research, you will help connect Square with the sellers and buyers we serve—learning from their unique context, stories, and needs to ensure our products and services are relevant, useful, and delightful.

You Will:

• Supporting a team of researchers through mentorship and guidance while leading and building as an individual contributor on projects.
• Work with team members to identify research needs from small to large initiatives, and help the team frame research goals and ask the right questions.
• Lead the design and execution of research projects while collaborating with a cross-functional team.
• Employ research methods to obtain insights about our users’ behaviors and attitudes, and develop recommendations in collaboration with product and design teams.
• Provide guidance and training on research tools and techniques to facilitate self-serve UX research. 
• Advocate the customer perspective across the Sell Experience team and across Square. 
• Help our team identify opportunities to better serve our sellers, inspire product strategy, and encourage design iteration.

You Have:

• 8+ years of experience conducting UX research in a professional environment.
• Experience leading and mentoring other user researchers.
• Experience designing and leading generative and evaluative research using a range of techniques (e.g. remote and in-person interviews, usability testing, concept testing, workshops, journey mapping, surveys, etc.)
• Focus on improving the product and user experience in an iterative and collaborative environment.
• Agile approach to adapting research practices to meet team needs under tight timeframes.
• Advocate the customer perspective within the Seller Experience team and across Square. 
• A willingness to get hands-on and personally recruit participants.
• A collaborative mindset, with experience working across teams and forging partnerships.
• A passion to build user-focused products that solve important problems.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $184,100 - USD $225,000
Zone B: USD $174,900 - USD $213,700
Zone C: USD $165,700 - USD $202,500
Zone D: USD $156,400 - USD $191,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.