Group Product Manager, Platform

What’s the opportunity? 🤔

We’re looking for an experienced Group Product Manager to grow our people and products. You’ll be responsible for leading and growing teams, developing product strategy and vision, helping to evolve how we build product and supporting your teams in delivering great product work. The role we’re looking to fill is a career defining opportunity for someone passionate about directly supporting Product Managers in delivering the best work they can while also working on high-level strategic projects themselves. The opportunity to have impact at both of these levels is massive: you’d be joining a small Product Leadership Team, so you’ll have very real ownership, potential to define the role and make your mark. At the same time, we’re not just starting out - there’s a stable and mature environment and an existing base on which you can build.

You’ll be working alongside your engineering and design co-leaders to drive progress in our Platform Group, which owns our customer data platform, apps & integrations, developer experience, web & mobile Messenger, and our just-about-to-be-released phone offering.

If you want to learn more about what it's like to work here, check out our product principles, read what makes us different, and check out  our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry. If you’re passionate about helping Product Managers to grow and learn while shipping high-quality product that solves real problems for customers, we'd love to hear from you!

What will I be doing? 🚀

• Defining vision and strategy for our products that drives impact for our customers and our business and is aligned with our company and product strategy
• Managing a team of product managers, coaching and providing feedback to help them grow and ensuring they are delivering high-quality work that meets user and business needs
• Effectively guiding your team to follow our principles + processes, execute the product strategy and achieve market impact
• Collaborating closely with all product, design and engineering teams and leadership, plus R+D leaders across the company to get things done and proactively resolve problems
• Leading initiatives to evolve how we build product, teaching others and inspiring those around you
• Acting as a group leader, working alongside your design and engineering peers to set a positive, fun culture and drive high levels of engagement in the group
• Representing Intercom Product publicly in whatever form feels natural to you: writing, speaking, tweeting, community outreach, etc.

What skills do I need? 📖

• Experience leading a team of product managers in a fast-growing environment, including hiring and performance management. 
• Ability to motivate and inspire people to grow, learn, succeed, do their very best work.
• Strong outcome-focused product leader, adept at using customer insight, competitive + trend analysis, analytics + judgement to set direction. 
• Experience defining and executing product strategy, roadmaps + projects that have delivered significant value to customers and business success.
• Ability to communicate (written and verbally) with precision, clarity, honesty, and respect.
• Ability to collaborate effectively across the organisation to get things done and proactively resolve problems.
• Experience working on a broad, modern product that has significant scale.
• Ability to shape and evolve ways of working, organisational structure, values and culture. 
• A passion for building product. A growth mindset. Willingness to own problems. Comfort with ambiguity. A desire to make things better.

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done