Design Operations Manager, Grammarly Business

Grammarly team members in this role must be based in Canada or the United States.

The opportunity

Grammarly empowers people to thrive and connect, whenever and wherever they communicate. Every day, 30 million people and 30,000 teams around the world use our AI-powered writing assistant. All of this begins with our team collaborating in a values-driven and learning-oriented environment. 

To achieve our ambitious goals, we’re looking for a seasoned Design Operations Manager to partner with our Head of Design and the rest of our Design Operations team. The Product Design team at Grammarly is responsible for delivering a top-notch user experience across Grammarly’s suite of features. And our Design Operations Manager, Grammarly Business will help us grow our Product Design team’s processes, practices, and culture, focusing specifically on the B2B side of our product. 

Your impact

As a Design Operations Manager, you will anticipate challenges and opportunities to mitigate risk. A natural leader, you will apply your breadth of experience to model, prototype, and iterate on ways our team works. You will also align cross-functional stakeholders and build trust across teams.

You will work primarily with the Product Design team but will also be a collaborative partner for our Brand and Marketing and User Experience Research teams. 

In this high-impact role, you will:

• Collaborate with, support, and enable the Design team in delivering best-in-class designs.
• Foster and develop the culture of our Product Design team.
• Identify team needs with regards to processes, tools, documentation, asset management, etc.
• Provide stakeholders with visibility on current work and opportunities for cross-collaboration.
• Implement or drive changes to ensure designers are working at a sustainable pace on high-priority or -impact activities.
• Facilitate the team in establishing project timelines and activities.
• Constantly assess and evolve the team’s health and ways of working.
• Evaluate and implement new tools with researchers, designers, and cross-functional partners to solve for our growing need to collaborate globally.
• Establish communication and knowledge-sharing channels internally and externally for the Design team.
• Interface with our Legal, Security, and Procurement teams to onboard and pay vendors, including facilitating statements of work and supporting leadership in negotiating business terms and budgets.

We’re looking for someone who

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is able to collaborate in person 2–4 weeks per quarter, traveling if necessary to the hub where the team is based.
• Has 4–7 years of experience managing design operations at scale.
• Values people and culture over processes and practices. 
• Can coach and facilitate—is an enabler, not a filter.
• Can align individual contributors, managers, and executives around initiatives.
• Consistently focuses themselves and the team on the highest-impact activities.
• Strives for alignment with cross-functional partners.
• Can effectively distill key information from multiple ambiguous sources, and strives to create clarity.
• Has a wide toolkit to choose from, in terms of both digital tools and processes, and has a deep understanding of how and when to use each.
• Can build an inclusive and diverse operations model for our product-design organization.

Support for you, professionally and personally

• Professional growth: We hire people we trust, and we give team members autonomy to do their best work. We also support professional development with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. We have a highly collaborative culture supported by our EAGER values. We also take time to celebrate our colleagues and accomplishments with global, local, and team-specific events and programs.
• Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package encompassing superior health care (including mental health benefits). We also offer support to set up a home office, ample and defined time off, gym and recreation stipends, admission discounts, and more.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of ancestry, race, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other characteristic protected by law. Grammarly is an equal opportunity employer and abides by the Employment Equity Act.

Grammarly currently supports the long-term work of team members in the following Canadian provinces: British Columbia, Ontario 

Grammarly currently supports the long-term work of team members in the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Maine, Massachusetts, Minnesota, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania (Kennett Township, New London Township, Pittsburgh City, Shaler Township), South Carolina, Texas, Utah, Virginia, and Washington, as well as the District of Columbia 

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