firsthand is changing the way individuals living with Serious Mental Illness (SMI) get care. We are focusing on delivering real outcomes for a cohort that has historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care, firsthand aims to find, establish a trusting relationship with, and support quality care for individuals living with complex experiences of SMI. firsthand’s high-touch model will dramatically improve the health and outcomes of its engaged individuals, driving down the utilization of high-cost care while also helping individuals enroll in eligible federal, state, and municipal benefits. Most importantly, our goal is to be the trusted guide, partner, and first call for individuals we serve, guiding them to a life of stability and independence.

In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness.

We are building a team of deeply passionate problem-solvers who are courageous enough to take on one of the country’s most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a voice at the table in the earliest stages of business building.

You will be a key member of firsthand’s product & technology teams, owning product initiatives related to firsthand’s clinical and social value delivery levers. We are looking for a collaborative & outcomes-driven product manager that is willing to ship iteratively while moving strategically. You will enable the best care possible for the individuals we serve by empowering teams with technology and insights. As a member of our technology team, you will support our team of peers, social workers, and nurse practitioners to identify the most impactful community and clinical activities that result in enduring clinical and financial results for firsthand’s clients. This is a full-time, salaried, and virtual position.

As a Product Manager, you will:

Identify and define problems using continuous discovery techniques to build a deep understanding of firsthand’s Medicare and Medicaid value creation processes
Utilize a combination of quantitative and qualitative approaches to scope opportunities for impact across firsthand’s value-creation processes
Prioritize opportunities and lead initiatives that will drive meaningful outcomes related to firsthand’s key value levers
Partner closely with clinical, operational, tech, and community teams to manage the end-to-end and continuous delivery of technology-enabled solutions
Influence company strategy and direction by mapping workflows, creating product strategy documents, constructing thoughtful analyses, and writing high-quality requirements that make identifying clear next steps easy

You will be a good fit if you have:

Deep understanding of and experience utilizing product development concepts
Interest in mental health and serious mental illness (SMI)High-level understanding of value-based care and risk adjustment concepts (bonus points for familiarity with HCC, CDPS, and/or ACG models)
Demonstrated ability to work cross-functionality and drive impact across multiple team structures (e.g. community care teams & corporate technology teams)
Self-starter mindset and a bias towards action
Bonus (not required): experience building solutions that drive care team collaboration

The experience you bring to this role includes:

2-4 years of experience in a product management role
3+ years of industry experience in healthcare (bonus points for experience in population health, risk adjustment, care delivery, and/or tech-enabled services!)
Comfort with using tools like (but not limited to) Microsoft Excel, Google Sheets, and SQL, to construct data analyses
Comfort with EHRs, population health, case management, revenue cycle management, and risk adjustment tools (not required, but encouraged)

This is a full-time, exempt, salaried position reporting to the Senior Product Manager. firsthand cares deeply about ensuring pay equity with every team member who joins. The expected range for this role’s base salary is $110,000 to $130,000.

Benefits

For Full Time employees, our compensation package includes base, equity and a bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, flexible vacation, and a supportive culture.

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