Catalyst Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission.

Position Overview

As the Designer on our Workflows team, you’ll work with an amazing group of engineers and Product Managers on a mission-critical piece of the Catalyst platform. Your job is to help Customer Success teams scale - one of the core reasons they buy Catalyst. The Workflows Team owns some of our highest impact customer facing features (Journeys, Playbooks, Notes). You will guide the direction of the UI and UX of all features built on this team and help iterate on our design system for the entire product.

What You’ll Do

Own the design process end to end, translating insights from research and analytics into explorations, and providing the detailed workflows and interactions for engineers to develop
Partner with engineers and Product Managers to define and iterate on the product roadmap
Present designs regularly throughout the iterative design process to a cross-functional team. Utilize feedback and constructive criticism to quickly iterate on the designs
Collaborate with other Product Designers to raise the overall quality, and continuously improve design processes, principles, and tooling
As a senior member of the Design team, help coach and mentor other Product Designers
Proactively identify and share industry and design trends in order to improve the Design team and the overall product strategy

What You’ll Need

5+ years of experience designing digital products, some of which in B2B. You have helped ship products that solve real problems that people use
Expert in interaction design, comfortable in UX Research and Visual Design
Motivated self-starter who can own problems end-to-end, is comfortable with ambiguity, and has a desire to make things better
Strong communication skills to help people across the company understand the rationale behind your design decisions
Ability to sketch and prototype ideas to quickly assess their viability, and design the fine-grained details of components, interactions, and transitions using Figma

Why You’ll Love Working Here!

Highly competitive compensation package, including equity - everyone has a stake in our growth
Monthly Mental Health Days and annual Mental Health Weeks
Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
Unlimited vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
Annual education stipend, to ensure that you're continuously expanding your skill set
Monthly wellness stipend, to ensure that you’re taking care of both your physical & mental health
Monthly remote team-building events, including game nights, trivia, cooking/mixology classes, and more!

Salary information: The estimated base salary range for this position is $153,425-$189,525 USD. Additionally, we offer a competitive equity package and comprehensive benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, experience and location.

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Jobs at Catalyst

Closed positions

Jobs at
Catalyst