UX Writer

About Rippling

About The Role

The R&D Design team at Rippling is made up of Product Design, UX Research, and UX Content. The Design Team is a remote first (with the flexibility to work out of a hub office) and international team with members currently residing across the United States, Canada, and Ukraine. R&D sub-teams follow the embedded model where design, product, and engineering are focused around a customer and product area together. It’s a highly collaborative environment with the responsibility for planning, the process, and outcomes shared by all cross-functional partners involved.

UX content plays an essential role in this by ensuring the product is intuitive and efficient- helping free up smart people to work on hard problems for their organizations rather than the busy work that often comes with their job. We hold design to a higher standard than others in the industry and it’s an important differentiator for us. It’s essential in building trust with our customers, so they can feel confident that important aspects of their business run without fail for their employees. As our UX Content Lead, you’re responsible for creating cohesion across experiences that solve real everyday problems for employees.

We’re looking for a UX Content Lead who is passionate about helping businesses, and their employees, succeed in their missions by helping them run more effectively.

What You'll Do

• Work with Product, Engineering, Customer Support, Product Marketing and Sales partners to represent the design team, drive content strategy, and give feedback in planning and product channels
• Effectively manage your time and process to meet team deadlines
• Create content that is clear, helpful, inclusive, and scalable
• Work with partners to help summarize and communicate research findings to inform our decisions and build even greater understanding of and empathy for our customers
• Solicit feedback early and often from your peers, including product designers and teammates in your product team, and participate in weekly design syncs with the design team
• Help establish and maintain our content guidelines to ensure cohesive product narratives
• Help establish and grow the UX content team in the R&D department

Qualifications

• A Bachelors in English, Communications, Journalism, Technical Writing, UX, Human-Computer Interaction, Computer Science, or a related field/equivalent experience
• At least 7 years of experience doing UX writing, content design, content strategy, or product writing
• At least 3 years of experience being the lead or sole UX Writer for a product or feature
• Experience in user-focused product writing, establishing frameworks, content patterns, & voice and tone guidelines
• Experience working with localization and accessibility best practices
• Experience with community building and brand storytelling
• Experience testing content strategy and UX Writing
• Experience and a passion for championing the customer to deliver a best-in-class user experience
• An outstanding portfolio, showcasing a depth of knowledge in UX writing and guidelines
• Experience partnering with Product Managers, Engineers, and Product Designers to execute on UX deliverables
• Ability to work alongside designers with tools like Figma
• Experience leading and/or participating in the hiring process for UX Writers
• Experience working on nomenclature and product naming is a plus

#LI-Remote

Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.  Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected].

We are committed both to the health of our employees and to promoting a safe and collaborative workplace, and vaccinations are the best way to end the COVID-19 pandemic and to protect our community. In the U.S., where permitted under federal and state law, all offers of employment will be conditioned upon new hires providing proof of vaccination prior to their start date, unless the individual qualifies for an accommodation. For all other locations, vaccinations are strongly encouraged.