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About the job
At Scaleway, we are inventing the cloud that makes sense. A cloud that makes sense relies first and foremost on crystal-clear, quality user experience. We don’t want our users to be lost in complex interfaces. We believe there is no technical challenge that can’t be transformed into a smooth and user-friendly experience for our clients.
We aim to make user experience design a pillar of the cloud industry.
Reporting to our Lead UX Research, you will be a key player of our growing UX & Research team, working closely with our Product Managers and Product Designers to ensure our products answer our users’ needs and expectations. You will help the Product team make highly technical concepts as understandable as possible, and take a pedagogical approach internally to achieve this goal.
Minimum qualifications
- 5+ years experience in a similar UX position (as UX researcher or UX designer)
- UX research methods hold no secret for you
- Human-centered interaction, usability and design thinking inspire your work
- Your methodologies are lean and adapted to an agile environment
- Very good command of English
Preferred qualifications
- Positivity, resilience and empathy best describe your personality. You gladly accept feedback and show that our users matter to you by continuously iterating and improving our products
- Proactive and are not afraid of sharing your thoughts and ideas for improvement
- Ability to learn, improve and gain responsibility
- Experience working on B2B solutions
- Experience working in tech companies
- Experience in documentation and presentations
- Figma, FigJam, Hotjar, Google Analytics, Google Optimize, Maze
Responsibilities
- Discovery research: help our Product Managers and Engineering teams prepare, coordinate, and conduct UX research; gather user data following a structured approach, and present your analysis
- Continuous research: help our Product Managers and Product Designers coordinate and conduct internal and external usability testing, and report results
- UX design: help Product Designers make highly technical concepts as understandable as possible so that Scaleway products stand out in the cloud industry
- User advocate: work closely with other teams (Product Ops, Marketing, Customer Success, etc.) to gain a deeper understanding of our customers, their problems, needs, and behavior
- Processes: standardize research methods and support documentation to enable consistent application across teams
- Knowledge: manage UX insights and make data accessible throughout the organization
- Sharing: reinforce and evangelize the practice of UX research by sharing success stories and ensuring that the overall impact of UX research is known
This position can be either:
- Based in our offices in Paris or Lille (France), partial/full remote is possible
- Fully remote in Europe
#LI-Remote, #LI-Hybrid
We treat every candidate equally in our recruitment process. Even if you don't meet 100% of the job’s requirements, we encourage you to apply and tell us why you would be a good fit!
Questions about this job? Nathalie Tourbay, our Recruitment Team Lead, would be happy to answer your questions.
?Scaleway is a #singular place and we’re looking for #singular people. If you like what you see here and you’ve got a story to tell, we’d love to hear from you.
About Scaleway
Scaleway, leading multi-cloud service provider for startups and cloud-native projects is catering to the global market with the essential mix of cloud computing resources that is flexible, cost effective, reliable, secure and sustainably powered.
Scaleway is one of the few European providers to have full ownership over its stack, with no dependence on three levels: data center design and operation, hardware and software infrastructure, IaaS and PaaS. Scaleway has a daring approach that challenges the status quo, its ecosystem is designed to leverage market standards to make things simpler: S3 compatibility, a rolling up-to-date Kubernetes and Terraform support.
Scaleway is constantly growing around the world, and currently serves hundreds of thousands of clients in over 160 countries. Scaleway’s services are deployed via six data centers located in three regions: Paris (France), Amsterdam (Netherlands) and Warsaw (Poland).
We are committed to creating a diverse environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, marital status, citizenship, disability, age, or veteran status.
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- Is telecommuting possible for this job?Yes, telecommuting is possible for this job
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