Technical Writer

Your new adventure:

• Creates and maintains product documentation for customers within the Knowledge Base and Contextual Help panel through a content management system 
• Collaborates with other teams within Pipedrive to help ensure that new product updates are covered
• Accommodates internal requests by responding to and managing requests
• Collaborates with Localization team to ensure the translation of new and updated articles into support core languages (EN, PT, ES, FR, DE)
• Smoothly moves through the planning, writing, and editing process to ensure on-time delivery
• Ensures the Knowledge Base information is clear, fast to access and meaningful with the objective of increasing the pages views per ticket 
• Ensure regular reviews of the content and reports to identify trends and other areas with improvement needed 
• Manages and responds to feedback left on content 
• Contributes to discovering and testing the best way to present information to our target audience

Does this sound like you?

• Proven working experience with content writing and management
• Ability to deliver high quality documentation paying attention to detail
• Strong writing, editing, and english language skills (Proficient / Native in English is a plus)
• A passion for creating great content
• Ability to break down complex concepts into engaging and easily digestible content 
• A good understanding of how language choice affects the intended audience
• Strong time management and prioritization skills 
• Excellent communication skills, both verbal and written 
• Results driven

• A value-driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• A world-class working environment full of the usual nice perks and some more
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Flexible working hours as long as you’re there for your team members
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.)


Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.


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