What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Staff Product Operations job at Credit Karma

Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London.

*Banking services provided by MVB Bank, Inc., Member FDIC

Credit Karma is building our Product Operations practice from the ground up. The Recommendations Product team is looking for an experienced Product Operations Manager to help scale personalization across the Credit Karma ecosystem.

As a founding member of this team, you will act like a co-founder in building this function with our General Manager of Recommendations: plan for scale from the start, improve all the teams you work with, and identify operational growth opportunities as you learn more about the business. You will build processes and strategy to grow personalization products across all product lines at Credit Karma. You will collaborate with product managers, designers, data science, engineering, and other cross functional leaders to refine systems, remove roadblocks, align incentives, and lead the adoption of personalization initiatives. You will report to the General Manager of Recommendations, and you will measure your impact in improved engagement metrics and revenue growth attributed to personalization applications.

What You'll do:

Product scaling: Build programs to increase personalization across the Credit Karma ecosystem
You will build operating models and use internal teams to increase adoption across all stages of product life cycles across all vertical businesses
You will develop frameworks to measure the impact of existing personalization programs across several vertical and functional areas at scale
You will build connections with relevant subject matter experts across the company to surface insights, to get them excited about what your team is building, and to pave the way for smoother future rollouts
Identify and act upon additional business and operational opportunities as they arise
Product insights: Provide relevant insights from Credit Karma and our broader ecosystem to development & launch teams on opportunities
Quantify and prioritize product-related challenges to be considered by product and engineering in future development
Uplevel the understanding of how the product is being used in the real world to uncover future business opportunities to accelerate growth
Product planning: drive strategic planning process and communications on progress against goals, including complex programs that may span multiple vertical or functional areas

What We Are Looking For:

5+ years of experience working with Product teams in product operations, product or or an operational role that worked with product and engineering teams
Bachelor's degree in computer science or engineering, or equivalent work experience
Experience autonomously driving large-scale cross functional programs across multiple teams
Experience managing internal partner relationships at all levels
You have an operational background, project management skills, and leading complex programs inside scaling organizations
Experienced at driving sweeping process improvements across multiple teams, and can anticipate potential blockers and navigate them
Data-driven with SQL experience that crafts solutions using people, process, and technology

Benefits at Credit Karma Include:

Medical and Dental Coverage
Retirement Plan
Commuter Benefits
Wellness perks
Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
Education Perks
Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.

Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

COVID-19 update (US Jobs Only):

Credit Karma believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. We also believe that in order to work toward our mission of helping people make financial progress, people first and foremost need their health. All employees are required to be fully vaccinated against COVID-19 prior to their start date unless otherwise approved for an exception as may be required by law.

Privacy Policies:

Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:

Staff Product Operations Manager

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