(Staff) Product Manager - Voice Connectivity

See yourself at Twilio

Join the team as our next (Staff) Product Manager - Voice Connectivity. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for a Product Manager to join the Voice Connectivity product team of our Communications business unit. This position is needed to work with an engineering team and strategic business development team, and routing operations team, to build and operate an accurate voice costing pipeline, that enables dynamic routing of voice calls across 220 countries/territories, that delivers best-in-class quality and also enables for more dynamic pricing.

Responsibilities

In this role, you’ll:

• Responsible for the integrity (accuracy and completeness) of the voice product costing data which is determined by hundreds of underlying suppliers that Twilio depends on to enable business to consumer voice calls.
• Build a world-class tooling for the voice operations team.
• Manage the business with a data-driven mindset. Use tools such as Looker and run SQL or Kibana queries to find insight.
• Partner with Pricing Strategy and Pricing Operations to determine the pricing and packaging for Twilio’s global voice connectivity products.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

We may consider a candidate with less product experience if they have more data experience.

Required:

• Education in a technical field such as engineering, computer science, mathematics, data science or similar. 
• Experience writing requirements for a software feature or solution for an internal or external customer.
• Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar.
• Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done.
• Ability to speak and write in English fluently.

Desired:

• Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.
• Experience or Interest in understanding distributed systems (cloud-scale) architectures.
• Experience working in an agile/SCRUM development process with globally-distributed teams and customers.
• Experience working with direct sales, marketing, and defining pricing/packaging.

Location 

This role will be based in Tallinn or remotely in Estonia. 

Approximately, 5% (1x per quarter travel, possibly to US) is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.