Staff, Product Manager

See yourself at Twilio

Join the team as our next Senior Product Manager on Twilio’s Phone Numbers product team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is growing rapidly and is looking for a highly skilled and motivated Senior Product Manager to drive our Phone Number products. You will own developing and launching phone number selection, purchasing, porting, and hosting products that drive lovable customer experiences and fuel Twilio’s global growth in Communications.

In this fast paced environment, you will collaborate with cross-functional business and engineering teams and be required to dive deep into business requirements while translating these requirements into user stories. You will be able to break down and innovate on legacy products while planning the vision & scaling to Twilio’s growing demand. You should be comfortable working in ambiguous situations with minimal supervision while contributing to innovative solutions that demonstrate technical competence and business acumen. As a leader, you will make daily trade-off decisions to optimize the ROI on our engineering investments.

Responsibilities

In this role, you’ll:

• Collect business requirements that meet customers needs and collaborate with engineering teams to build products that customers love
• Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics
• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap
• Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth
• Dive deep into the phone number ecosystem to surface insights, conduct research, and identify new opportunities to improve the phone number platform capabilities
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience in product management in SaaS or CPaaS
• Proven track record of leading successful product launches and driving product strategies.
• Exceptional analytical skills with the ability to synthesize complex information into actionable insights.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels.
• Use of quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable team, product, and financial performance.
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting tasks and provide the day-to-day blocking and tackling against ambiguous and complex challenges.
• The ability to collaborate and influence effectively across cross-functional teams.
• Experience with the cloud, APIs, communications, and/or enterprise software
• Bachelor in Computer Science, Engineering, or equivalent practical experience

Desired:

• Working knowledge in telecommunications products

Location

This role will be remote and based in Colombia, LATAM.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.