Sr Content Designer & Writer (San Francisco, CA) - Freelance [Hybrid]

What you’ll do in this role

You’ll apply your extraordinary command of the written word to the ever-changing challenges of our digital landscape. Collaborating with a team of design, product and content experts, you’ll write sharp copy that helps make our customers’ financial lives easier. You’ll also:

• Develop and polish content that blends seamlessly across our digital products, applying our existing style, brand and tone guidelines and making them even better along the way

• Tell stories, drive crisp and cohesive narratives for digital experiences that engage users, and enable them to complete tasks -- collaborating with multi-disciplinary product designers to present compelling imagery and language

• Create content every step of the way – from early ideation to digital delivery including: content value propositions, content design deliverables, and final copy for comprehensive specifications, prototypes, and content management systems

• Digest content, design and business requirements quickly and use them to guide your work

• Willingly take on the challenge of writing and revising until all stakeholders are satisfied

• Participate in a collaborative ecosystem where our client give and get helpful feedback every day

• Work on a few projects at once, managing your time, keeping up with evolving details and meeting or managing stakeholders’ expectations

• Evaluate and benchmark best practices and best-in-class digital experiences

• Engage effectively with people across the bank, partnering with a diverse set of project stakeholders including product managers, engineers, and business partners

You’re a person who has (required skills)

• 3+ years of industry experience as a content designer, content strategist, UX writer or copy writer

• The receipts: a record of working with cross-functional product development, content and design teams to ship customer-facing digital products

• Experience writing and shaping many different kinds of content across system, user, ecommerce and transactional experiences, including copy for apps, responsive web and websites

• A working knowledge of the AP Style Guide, WCAG 2.1 standards and a keen eye for typos

• Contribute to and follow editorial and tone standards

• A portfolio of work samples that you’re proud to share

• A solid understanding of user-centered design and rapid ideation processes (e.g., Agile, Lean UX)

• Experience using quantitative and qualitative data to inform and inspire content choices

• A working knowledge of common content management systems

And you are a person who:

• Solves problems without being asked

• Brings a strong work ethic to every project

• Resolves issues effectively and calmly

• Achieves results and manages time well

• Builds and nurtures strong relationships and fosters a diverse and inclusive environment

• Loves to learn and has an aptitude for new design and technology skills

• Demonstrates strong listening, communication and presentation skills

• Adapts quickly and positively to change

You’ll be better prepared if you have (desired skills)

• Experience with Jira, Confluence using Content Management Systems (CMS)

• Experience collaborating through Sketch, InVision, and other common design tools

• General knowledge of AI and its applications

• Experience with writing and managing content for Conversational UI and Voice UI systems

• Financial services experience

• Proofreading or editing experience

Apply Now!