Get new job offers from in your mailbox every week

Receive more Product jobs in your inbox

Personio logo
Personio

Service Designer (d/f/m)

Full-timeUX Designer$121,500-$168,750*
Dublin, Ireland
Health insurance
Paid time off
Professional development opportunities
Gym membership
On-site amenities
Mental health wellbeing support
Parental leave
Learning and development budget
This job offer is closed.
Browse more UX Designer jobs
At Personio, Customer Experience teams enable our customers to understand the product, provide feedback, grow and ultimately unlock the full potential of HR organizations. 

The Implementation of Personio for our customers is the first step en route to ensuring a successful product adoption, and therefore a high-quality, efficient, and educational process is a must for companies who sign up to our service. 

As the Service Designer, you will be responsible for designing, aligning, and validating our implementation services to ensure we can bring value to our customers in a scalable and sustainable approach.

Your responsibilities will include:
  • Perform user research to ensure we understand our customer's needs and design our services from a customer-centric perspective
  • Analyze competitors and best practices to define and develop best-in-class services compared to industry standards
  • Develop and prototype scalable Implementation approaches based on the needs and resources of our different customer segments
  • Build the following into the design of our services 
  • Risk management & resolution of blockers
  • Performance management with KPIs reflecting the adoption of the product, service satisfaction, quality, and cost, with constant feedback and engagement
  • Alignment to Personio’s vision, and the mission of the Professional Services team
  • Identify improvement potentials with the implementation service offerings
  • Plan and review service road maps for the Professional Services team and communicate those to CX leadership and relevant teams
  • Relevant experience in a similar role over 2+ years
  • Excellent communication skills, business English, with German being a plus 
  • Experience in design thinking
  • Ability to grasp and visualize complex processes 
  • Customer-centricity and thorough user research
  • Effective use of available resources to prototype services and validate ideas
  • Storytelling, ability to clearly communicate the reasoning behind and design of new services to a wide audience
  • Highest standards for the quality of your work, analytical and structured way of working 
  • Ambitious goals with a hands-on approach to turn your plans into solutions quickly and pragmatically
  • Strong interpersonal skills with the ability to manage effective working relationships across multiple teams, stakeholder management, collaboration and co-creation
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • 2 Impact Days you can use to have an impact on the environment and society –one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
  • Flexible working arrangements with PersonioFlex
  • Annual personal development budget of €1,500 for conferences, courses, books, career coach, etc.
  • High-impact working environment with flat hierarchies and short decision-making processes
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Comprehensive healthcare and dental coverage for each permanent employee (excluding taxes)
  • Invest in your retirement via the Personio Pension Scheme, with a Personio match of up to 5%
  • Access multiple fitness studios and sports facilities across Ireland for €30 per month with a subsidized Gympass membership
  • A beautiful office in the heart of Dublin, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Service Designer (d/f/m) position?
    The suggested salary for this position is $121,500-$168,750*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Personio
Personio is a holistic HR software for companies from 10 - 2,000 employees. No hoops, no hype, just great HR. Learn more today.
Website
Industry
Employment, Human Resources
Founded
2015
Size
1K-5K employees

Similar jobs
Enterprise Software
Mobile Apps
51-250 employees
Analytics
Content
51-250 employees
Retirement benefits
Stock options
On-site amenities
Whoop logo
Lead UX Designer, Core App
WhoopUX DesignerFull-time$90,000-$110,000*
Analytics
Fitness
251-1K employees

Get new job offers from in your mailbox every week

Receive more Product jobs in your inbox

Media.Monks logo
UX Designer
Media.MonksUX DesignerFull-time$140,250-$165,000*
Shopify logo
Staff Marketing UX Designer, Core
ShopifyUX DesignerFull-time$90,000-$110,000*
E-Commerce
E-Commerce Platforms
5K-10K employees
Professional development opportunities
Tuition reimbursement
Tripadvisor logo
Senior UX Designer, Cruise
TripadvisorUX DesignerFull-time$90,000-$110,000*
E-Commerce
Hospitality
Home office stipend