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CoachHub

Senior UX Researcher (f/m/d)

Learning and development budget
This job offer is closed.
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About the Job

We are looking for a Senior UX Researcher to support and drive the User Experience Research at CoachHub.
You will be part of the Product department, which is organized in cross-functional teams of product owners, UX/UI designers, and developers. As a member of the UX Research team you will support the Product teams (coach, coachee, company, learning solutions) with their research endeavors.
In uncovering our users’ motivations, needs, and challenges, you will help us to build a great product that they love to use!
You will report directly to our CPO Jens Dembski

You will own all UX Research activities which includes the following:

  • You sharpen research questions and select the right tool from your diverse toolkit of qualitative and quantitative research methods
  • You perform foundational research, like user segmentation, journey mapping, and driving discovery with the different Product teams
  • You prepare, conduct, and analyze user interviews, usability tests, surveys, focus groups, ...
  • You communicate user research results in a compelling and engaging way to the Product teams and stakeholders
  • You collaborate with internal stakeholders (designers, Product Owners, Operations) and keep them in the loop
  • You serve as a sparring partner, enabler and supporter for UX Designers and Product Owners in their research    endeavours
  • You contribute actively to the development of our User Research framework and methodology (defining & monitoring research KPIs, scaling of user research at CoachHub)
  • You generate research insights that impact our Product & Company strategy

Your Profile

  • You have 5+ years of experience in user research
  • Ideally, you have at least a Bachelor’s degree in sociology, psychology, anthropology, HCI or related
  • You are fluent in English (fluent German skills are a plus)
  • You feel comfortable with both qualitative and quantitative research methods
  • You have (at least basic) knowledge of descriptive and inferential statistics
  • You are a deeply curious and empathetic person who likes to ask a lot of questions and is surprised by what you might        learn
  • You are motivated to drive user research topics in the organization
  • First experience with Learning & Development topics or Coaching is a plus

What we offer

We provide amazing benefits, but if you ask the team, they’ll tell you that the greatest benefit we offer employees is an incredibly meaningful mission and transformative work.

  • The opportunity to join a start-up ranked as Top-Startup 2020 by LinkedIn
  • A lot of room for ownership and your impact
  • Growth: An opportunity to join a fast growing and agile company
  • The people: You will join an international team of driven and supportive people on a mission
  • Impact: You have a direct impact on people's lives and make a true difference
  • Feel welcome: First class (digital) company onboarding week that will get you settled in in no time and connect you to the rest of the company and the other newbies
  • Diverse learning and training opportunities as well as your own personal business coach
  • A lot of fun in a super awesome team
  • Central Location Berlin

About CoachHub

CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level. By doing so, organizations are able to reap a multitude of benefits, including increased employee engagement, higher levels of productivity, improved job performance and increased retention.

CoachHub’s global pool of coaches is comprised of over 3,000 certified business coaches in 70 countries across six continents with coaching sessions available in over 60 languages, to serve more than 500 clients. To match our ambition we need an amazing team, and we’re bringing together kind, smart and highly-skilled people from all corners of the globe: we’re growing our team to 1000+ by the end of 2022.

Our programs are based on advanced R&D from our Coaching Lab, led by Prof. Jonathan Passmore and our Science Council. CoachHub is backed by leading tech investors, including Draper Esprit, Holtzbrinck Ventures, Partech, RTP Global, Signals Venture Capital and Speedinvest. In September 2021, CoachHub acquired French digital coaching pioneer MoovOne to build a global champion focused on jointly democratizing coaching.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About CoachHub
3,500+ international, certified coaches. AI-based coach matching. CoachHub is the leading digital coaching platform for remote & online coaching.
Website
Industry
Corporate Training, Personal Development
Size
1K-5K employees

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