Senior UX Researcher (f/m/d)

About the Job

We are looking for a Senior UX Researcher to support and drive the User Experience Research at CoachHub.
You will be part of the Product department, which is organized in cross-functional teams of product owners, UX/UI designers, and developers. As a member of the UX Research team you will support the Product teams (coach, coachee, company, learning solutions) with their research endeavors.
In uncovering our users’ motivations, needs, and challenges, you will help us to build a great product that they love to use!
You will report directly to our CPO Jens Dembski

You will own all UX Research activities which includes the following:

• You sharpen research questions and select the right tool from your diverse toolkit of qualitative and quantitative research methods
• You perform foundational research, like user segmentation, journey mapping, and driving discovery with the different Product teams
• You prepare, conduct, and analyze user interviews, usability tests, surveys, focus groups, ...
• You communicate user research results in a compelling and engaging way to the Product teams and stakeholders
• You collaborate with internal stakeholders (designers, Product Owners, Operations) and keep them in the loop
• You serve as a sparring partner, enabler and supporter for UX Designers and Product Owners in their research    endeavours
• You contribute actively to the development of our User Research framework and methodology (defining & monitoring research KPIs, scaling of user research at CoachHub)
• You generate research insights that impact our Product & Company strategy

Your Profile

• You have 5+ years of experience in user research
• Ideally, you have at least a Bachelor’s degree in sociology, psychology, anthropology, HCI or related
• You are fluent in English (fluent German skills are a plus)
• You feel comfortable with both qualitative and quantitative research methods
• You have (at least basic) knowledge of descriptive and inferential statistics
• You are a deeply curious and empathetic person who likes to ask a lot of questions and is surprised by what you might        learn
• You are motivated to drive user research topics in the organization
• First experience with Learning & Development topics or Coaching is a plus

What we offer

We provide amazing benefits, but if you ask the team, they’ll tell you that the greatest benefit we offer employees is an incredibly meaningful mission and transformative work.

• The opportunity to join a start-up ranked as Top-Startup 2020 by LinkedIn
• A lot of room for ownership and your impact
• Growth: An opportunity to join a fast growing and agile company
• The people: You will join an international team of driven and supportive people on a mission
• Impact: You have a direct impact on people's lives and make a true difference
• Feel welcome: First class (digital) company onboarding week that will get you settled in in no time and connect you to the rest of the company and the other newbies
• Diverse learning and training opportunities as well as your own personal business coach
• A lot of fun in a super awesome team
• Central Location Berlin