Senior User Researcher (f,m,d)

About Cazoo

Cazoo is all about transforming the way people buy used cars. We believe everyone deserves to feel total assurance when buying a car. Our vision is to deliver the best online car buying experience by putting the customer first and making it no different from buying any other product online today. We are backed by top investors and directed by an experienced management team including Founder and CEO, Alex Chesterman, OBE.

Research at Cazoo

Research at Cazoo ensures we solve the right problems and understand the needs of people to deliver new or improved products that have a real impact on our customers.

This role sits within the Product Merchandising area - also known as our digital showroom. As well as being part of our Research community, the successful candidate will be responsible for end-to-end research activities related to engaging customers early in their car purchasing journey.

Your Goals as a Senior researcher at Cazoo:

As a member of the User Research Team, you will support our goals by being responsible for:

• Prioritising research activities against business goals and customer needs
• Increasing shared understanding of our customers through qualitative and quantitative research studies
• Cultivating a culture of insights-led decision making through delivering thoughtful, holistic, and engaging research outputs
• Working with stakeholders and teams to act on research findings and advocating for customer-centric development
• Pairing with designers, product managers, and engineers to drive changes to the product that are rooted in insights and align with business goals
• Maturing research practices across product teams at Cazoo through coaching and training
• Playing an active part in the research community and related disciplines by sharing knowledge and offering support
• Using a variety of user-research and documentation tools including Dovetail, Notion, GSuite, UserTesting, OptimalWorkshop, Looker, and more

Experience you should bring:

We're looking for candidates with experience and exposure to Research and Research Ops best practices in product environments including:

• Delivering high impact generative and evaluative research studies
• Hands-on experience managing recruitment and facilitating research using various methodologies
• Forming strong relationships and aligning with stakeholders on all seniority levels
• Presenting findings and recommendations to stakeholders, in writing and verbally, with high attention to detail and storytelling
• Training and educating others to perform research activities across the business
• Building and maintaining a research repository
• Prior work with cross-functional software teams

Useful info

Our selection process will typically involve a chat on the phone, a portfolio review and a few hours of interviews where you’ll have a chance to meet the team. Our interview process is built around understanding your experience and focus as a researcher, not making you sweat.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and people with disabilities to apply. Cazoo is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).