Senior Product Operations Manager

About The Role

The future of work is flexibility and  Wework is at the forefront of this transformation, building a flexible platform that enables our members and partners to create delightful workplace experiences.

The Senior Product Operations Manager will help drive operational excellence across the Product Management organization, and will play a key role in our ability to deliver world-class solutions to our customers. This is a true multi-disciplinary role, combining technical, program and product skills to optimize processes, communications and culture across a large, global Product organization.

Responsibilities:

• Drive and streamline planning and roadmapping processes and tools, including OKR definitions, planning, tracking and enabling the communication of roadmaps across multiple organizations

• Drive Quarterly Business Review processes to share data and roadmaps with executive stakeholders as well as ongoing communication forums and cedances across multiple stakeholder organizations. Create processes for change management and communication of adjustments to existing roadmaps

• Streamline agile methodologies and best practices  across the organization, helping to define shared processes and ceremonies that still allow for flexibility at the squad level

• Define hiring, onboarding, ongoing education and career development paths for the Product Management organization

• Own the creation and maintenance of the Product Portfolio Catalog

• Define the tools and processes for effective and scalable Knowledge Management, supporting the availability and preservation of information such as PRDs, UX Designs, Technical Designs etc.

• Create standard channels and processes for interfacing with supporting teams across the Technology org, such as Data, Design, InfoSec, Support etc.

• Define the tools used for various processes and functions such as planning, communications, data tracking and others.

Requirements:

• You have 5+ years of Program Management experience at a large scale in dynamic companies

• You’re deeply familiar with the product development lifecycle and Agile methodologies

• Your communication skills are outstanding, and have proven ability to effectively convey complex program statuses and updates to audiences at all levels

• You have strong technical acumen and can communicate effectively with developers and engineering managers

• You have experience in driving large groups to action and setting up a high bar for excellence

• You have experience in Product Management or worked closely with Product Managers on a regular basis to deliver outstanding, high-impact products. 

Life At WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. 

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law. 

As part of our commitment to health and safety, WeWork -- like a growing number of employers -- is requiring all U.S. employees to be fully vaccinated for COVID-19 as a condition of employment, absent a legal exception for reasonable accommodation.  We provide unvaccinated new hires a 45-day grace period after their start date to get fully vaccinated or, if eligible, obtain a reasonable accommodation.  If you believe that a legal exception may apply to you, please still apply for any role(s) you are interested in and, if you are hired, you will receive instructions on how to request a reasonable accommodation after your start date.  Please note that roles that require in-person work -- currently, within our Community (excluding Member Experience), Facilities Management (including Security), Sales (excluding Sales Ops), and Member Technology teams -- will not be eligible for work-from-home as an accommodation because it poses an undue hardship on our business.