Senior Product Operations Manager

Why Harvey

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As a Senior Product Operations Manager at Harvey, you will be the backbone of our product development lifecycle, ensuring alignment and efficiency across feedback collection, idea generation, alpha testing, launches, and iteration. You will play a pivotal role in establishing company-wide processes and systems that bridge Product, Marketing, and Go-to-Market (GTM) teams, driving alignment and maximizing impact.

What You’ll Do

• Operational Frameworks: Develop and maintain scalable processes that enhance cross-functional collaboration and ensure seamless product launches.

• Customer Feedback: Build systems to aggregate, analyze, and prioritize customer feedback, driving actionable insights for the product roadmap.

• Launch Coordination: Oversee launch calendars to ensure timely and impactful product rollouts, collaborating with marketing, sales, and product teams.

• Roadmapping: Facilitate roadmap planning by coordinating inputs from key stakeholders, ensuring transparency and alignment.

• Alpha Programs: Design and manage alpha testing programs, gathering feedback to inform product refinement and readiness for broader release.

• Continuous Improvement: Monitor and optimize operational workflows to ensure agility and scalability as the company grows.

What You Have

• Experience: 4-6+ years in Product Operations, Product Management, or a related field, ideally within a tech or SaaS environment.

• Skills:

  • Proven ability to develop and implement scalable processes.

  • Strong organizational and project management skills.

  • Excellent communication and stakeholder management abilities.

  • Analytical mindset with a data-driven approach to decision-making.

• Tools: Familiarity with product management and collaboration tools such as JIRA, Confluence, Trello, or similar platforms.

• Culture Fit: A self-starter who thrives in a fast-paced, innovative environment and is passionate about delivering value to customers.

Compensation Range

$170,000 - $192,500 USD

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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Compensation