What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior Product Operations job at Forto

What if... your work empowered change in an industry that essentially impacts the prosperity of the entire world? Forto is in business to exactly do that - disrupt logistics! Simplifying global trade has been our mission from day one. Our exponentially growing team of technology and logistics experts forge ahead each day with the goal to deliver a highly transparent, frictionless and sustainable digital supply chain while chasing towards our moonshot goal of achieving climate neutral operations by 2025.

Your Role

The Tech organisation includes Product, Design & Engineering. As Senior Product Operations Manager you will report to the Chief of Staff to the CPO. You will collaborate with - and in a project context, manage - the Product Operations Manager. You will have the opportunity to shape Forto’s Tech organisation forward to achieve our ambitions of growth, excellence, and customer satisfaction.

The Product Operations team‘s mission is to enable the Product organisation to deliver business outcomes and operate in a streamlined way via strategic and operational initiatives and day-to-day support.

Under the guidance of the Product & Engineering leadership, and in close collaboration with People & Culture, the Tech Team, and stakeholders across the organisation, you will work across the following areas:

You will

Business & Planning: Oversee strategic & operational initiatives from development to successful execution and collaborate to ensure smooth execution of the planning rhythm, including supporting the budgeting process
People: Assist with building a world-class Tech team and improving the end-to-end employee experience (e.g. employee value proposition branding, recruiting, onboarding, continuous learning, performance process, etc.)
Culture, Community & Ways of Work: Build the organization community and culture and Improve ways of work, covering topics such as: meeting culture, feedback culture, etc.
Tools & tasks: Manage & maintain product tool stack, both external and internal (e.g. templates, guidelines, references, resources and handle vendor or service providers negotiations).
Processes: Improve, streamline & automate processes across all areas of the operating model; eventually automate repeat tasks of Product organization
Day-to-day: Support daily operations, including meeting facilitation, communications, expense management

What you bring

5+ years’ experience in one or more of the following areas: Product Management, Product / Engineering / Design Operations, Strategy / Management Consulting, at least two of which are in a technology company
Experience driving complex projects or programs with several competing cross-functional stakeholders, ideally in a software development and/or software launch readiness role
Demonstrated ability to manage others - either directly or indirectly
Experience in gathering business insights and identifying trends from data, including combination of data from multiple sources and influencing stakeholders with data
Experience synthesising and presenting complex information to senior leadership in writing and verbally
Extremely versatile, dedicated to efficiency and productivity while being flexible/nimble
Experience planning and leading strategic & operational initiatives
Required: English fluency

Forto is an internationally growing company

At Forto we don’t just accept differences — we celebrate them, support them and cultivate them to the benefit of our employees, products and our communities. Forto is proud to be an equal opportunity workplace and is an affirmative action employer.

Company language: English
17+ offices across Europe & Asia
800+ employees
30+ nationalities represented
2500+ customers

Learn more about us

Why Us - You can look forward to

Team: At our core, we are in love with progress and cannot cope with the standstill. We leave old paths and look for new roads. We are constantly striving for ways to be even better tomorrow. We are facilitators, we are explorers, we are visionaries. What really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.
Impact: We are leading the digital transformation of a whole industry and share a high awareness for environmental issues on all levels especially supported by our management.
Personal & Professional Development: Through strong ownership from the first day you will experience a steep learning curve, grow on a professional level and take the next steps to being an Expert or People Lead.
Working culture: Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring is on our daily agenda.