Senior Product Manager, Subscriptions

Overview

Recharge is the leader in powering physical subscriptions, making it one of the most important e-commerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Geologie, Bite Toothpaste Bits and The Sill rely on Recharge daily to grow their businesses and delight their customers.

Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.

And we are not done yet. Come join our remote-first team of 500+ to build the future of commerce.

About you

We have big ambitions for our platform. We are on a quest to help merchants improve relationships with customers, reduce customer acquisition costs, reduce churn, and increase LTV. The road won’t be easy, but you are looking for the challenge of your life. You are not afraid to deal with ambiguity, love breaking down complex problems, and are passionate about the merchant and buyer experience.

In this role, you will influence the direction of subscription management within the Core Commerce group. You will manage the roadmap for features that help merchants reduce churn and increase loyalty. This role is for you if you love diving into technical details while driving the overall strategy. We need a creative and resourceful Product Manager who will listen to problems and accelerate the team towards solving them.

What you’ll do

• Partner with the engineering team to ship functionality that delights merchants, has the right balance of impact vs. engineering cost, and makes a measurable impact on the business
• Validate product ideas, and prototypes with early adopters and beta testers
• Define key success metrics for your features
• Work closely with Product Marketing, Account Management, Sales, and Partnership teams to launch new features and drive product awareness and adoption
• Experience in product specifications that clearly document the current problem, the opportunity, the proposed solution, and success criteria
• Build and manage a roadmap that’s informed by metrics and information sourced through internal and external stakeholders

What you’ll bring

• 5+ years of product management experience shipping high-quality merchant-focused products
• Enjoys getting to the root of a problem using data and validating through customer feedback
• Deep user empathy and strong product vision, persistent in creating a product experience that not only satisfies but delights users
• Have well-informed opinions on what great looks like in a product while also realizing that greatness can be achieved in small incremental steps
• Experience collaborating with designers, developers, marketers, and customers
• Managing stakeholder relationships and synthesizing their expectations with your roadmap
• Experience communicating with an ability to tell a compelling story

Preferred Qualifications

• Demonstrated success in building fintech or e-commerce products at scale
• Experience with shipping API products
• Bachelor’s degree in computer science or equivalent experience